News story

Civil/crime news: police station telephone advice services contracts

Tender intentions for Crime Defence Direct and Police Station Immigration Telephone Advice Service.


Plans for the future procurement of telephone advice services were published on 20 August 2015 for clients detained in police custody for:

  • summary criminal offences (non-imprisonable)
  • immigration offences (non-criminal)

This work sits under the:

  1. Crime Defence Direct (CDD) contract
  2. Police Station Immigration Telephone Advice Service (PSITAS) contract

These contracts come to an end on 31 May 2016 and we need to procure new services starting on 1 June 2016.

What is happening now?

A tender intentions document setting out the Legal Aid Agency’s (LAA) plans is now available on GOV.UK – see link below.

This invites questions or views on the tender intentions document. A contact address is provided below for feedback by 27 August 2015.

The intention is to offer applicant organisations the opportunity to bid for CDD and PSITAS contracts starting on 1 June 2016

What options are available?

Applicant organisations will have the opportunity to bid to deliver:

  • PSITAS only services
  • CDD services only
  • CDD and PSITAS under one consolidated Police Station Telephone Advice contract

LAA plans to use a ‘lot’ based approach. Successful bids will be the ones offering the most economically advantageous outcome. This will be based on criteria set out in the procurement documentation.

Further information

Police station telephone advice 2015 – to download tender intentions document – to submit feedback on tender intentions document by 27 August 2015

Published 20 August 2015