News story

Civil/crime news: LAA Portal upgrade

Timing of the upgrade and guidance on accessing the Portal.


Rollout of improvement work to the LAA Portal has been delayed.

The original intention was to complete this work in May 2017. But we are now working on a new rollout schedule and will be providing updates on GOV.UK.

Keep an eye on our e-alerts and GOV.UK news stories in the coming weeks. These will give you the information you need on accessing the Portal.

As we told you in April, the upgrade will require an IT outage to the Portal and all the applications accessed through it. This will be done during an off-peak period in order to cause minimal disruption.

Once the work has been finalised you should see the following improvements:

  • increased stability
  • quicker log-in times
  • more user-friendly password reset process
  • status bar for all applications, providing up-to-date information on any issues affecting performance

Updating your password

You will need to reset your password once the upgrade has been completed.

It is vital that that you know your password for the current Portal in order to do this. If you cannot recall your current password you will need to use the ‘Password Resets’ link below.

If you know your password you will not need reset it at this stage.

Further information

Password Resets – use this link and select the password reset video from the list of options

Portal upgrade guidance – advice on logging into the new Portal and frequently asked questions

Upgraded Portal password resets – a short video on what to do if you forget your password in the upgraded Portal (video will load automatically).

Published 27 June 2017