News story

Civil/crime news: feedback and responses to provider reference group events

Summary of key points from our stakeholder engagement events.


A summary of some of the key issues raised at our Provider Reference Group (PRG) events over the summer of 2014 is available to download Provider Reference Groups: key issues (PDF, 172KB, 9 pages) .

Discussions at the events were across a range of issues, including:

  • civil and crime case management
  • moving work online
  • changes to crime legal aid processing
  • criminal justice system efficiency programme
  • updates on call handling, bill processing and applications, and reducing errors

The summary document contains Legal Aid Agency responses to a number of issues and questions raised by providers.

More than 550 providers booked on to one of the 11 PRG events, which were held in cities across England and Wales.

Published 25 September 2014