News story

Civil/crime news: contacting Online Support from 11 January 2016

Legal Aid Agency Online helpdesk to operate between 9am and 5pm from 11 January 2016.

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Starting on 11 January 2016 the Legal Aid Agency (LAA) Online Support team will be available on Monday to Friday between 9am to 5pm – excluding bank holidays.

The team operates a telephone and email helpdesk which helps users of LAA online systems with technical enquiries about electronic working.

The LAA Online Support team’s responsibilities cover technical support over a wide field of digital applications.

Examples include:

  • client and cost management system
  • management information
  • contracted work and administration
  • electronic forms
  • crown court litigator’s fee

The new operational hours bring LAA Online Support team into line with the customer support team, who they work with closely.

Contacting Online Support

Telephone: 0203 334 6664

Email: Online-Support@legalaid.gsi.gov.uk

Published 5 January 2016