News story

Civil news: submit CWA claims early for more efficient processing

CWA claims submitted near the start of each calendar month are more likely to be processed quickly.


Your CWA claim will be handled more efficiently if you make submissions as close as possible to beginning of each month.

Addressing issues early

The submission window runs from the 1st until the 20th of each calendar month.

If you send us your submission early in the window we will have more time to address any issues and offer you support.

Why is this a problem?

We experience a significant increase in submissions for reporting controlled work matter starts and outcomes in the days leading up to the 20th of each month.

The later you leave your submission the more difficult it becomes for us to respond quickly and deal with queries before the window closes.

In February 2017 we received twice the amount of calls in the second half of the month compared to the first half of the month. In fact, more than a quarter of the month’s calls were received on the 20th.

Guidance available

Guidance on making submissions is available below. You will need your LAA Online Portal login details to submit your report.

If you need to reset your password you can also find details of how to do this at the link below.

Further information

CWA detailed user guides

Published 9 March 2017