Civil news: speedier payments drive and new guidance on rejects
Changes include new guidance, provider checklist about refusals and online changes to improve how we explain rejects.
We are improving our monitoring of civil bill rejects in a bid to reduce the number of submissions being rejected.
The changes will include updated:
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GOV.UK guidance page on billing claims
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provider checklist to help with your submissions
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reject process reducing the number of ‘further information requests’
The aim is to gather more accurate information on returned civil claims and speed up payments to providers by helping to get it right first time.
The main changes you will notice are:
Provider checklist
A checklist for Client and Cost Management (CCMS) is available with a 2-stage checking process.
How the 2-stage process works
Claims failing at stage 1 will be returned for amendment or additional information.
Claims passing at stage 1 will move to stage 2 for checking. If a claim fails at stage 2, it will be returned.
If all checks are passed, the claim will be completed for payment.
Provider activity reports
You may notice an increase in the percentage of rejects recorded on your contract performance Provider Activity Report (PAR) as a result of these changes.
This is because the new process includes improved reject reasons and requests for further information that were not historically included in your reported reject figure.
Our commitment is to continue to work with providers to pay more bills first time. We see this change as a positive step in allowing us to continue doing that.
But if you have any concerns you should raise these with your contract manager.
Further information
CIV CLAIM1: civil claim form (not fixed fee) – ‘CCMS checklist’ guidance under ‘documents’
Civil finance electronic guidance – under ‘other guidance’