News story

Civil news: CCMS mandatory for SCA cases

Use CCMS to submit all Special Children Act applications from 1 February 2016.


Making applications electronically for work under the Special Children Act (SCA) became mandatory on 1 February 2016.

New licensed work SCA paper applications received from this date, but not signed before 1 February 2016, will not be processed. Instead we will return them to you.

You can read our published article about this – link below.

Support available

We’d like to remind you of the support available:

  • Customer Services: 0300 200 2020 – case enquiries
  • Online Support: 0203 334 6664 – technical system enquiries
  • Your contract manager – other enquiries
  • CCMS Training website
  • Quick Guides – on making an initial application
  • Webex training sessions

What happens next?

The system becomes mandatory for all cases on 1 April 2016. So you should start using CCMS now for other types of cases, if you haven’t already done so.

We’re processing cases on CCMS faster than on paper as we move more staff to work on the growing amount of work you’re submitting electronically.

Further information

CCMS countdown to 1 February for Specialist Children Act cases

Training: CCMS website

CCMS website: quick guides

Webex training sessions – to book a session

Published 1 February 2016