Consultation outcome

Will-writing and other unregulated legal services

• From: Competition and Markets Authority
• Published: 24 July 2023

This consultation has concluded

Detail of outcome

The CMA received a wide range of information from consumers, legal services providers and other interested stakeholders.

We consulted on and ultimately published new compliance guidance for businesses and guides for consumers.

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Original consultation

Summary

The CMA opened a call for information following the launch of a new consumer enforcement investigation into providers of will-writing, online divorce, and pre-paid probate services.

This consultation ran from
24 July 2023 to 11:59pm on 3 September 2023

Consultation description

The Competition and Markets Authority (CMA) has launched a new investigation looking at potential consumer law breaches in will-writing, online divorce provision, and pre-paid probate plans.

We are keen to hear about people’s experiences when buying these services and products, particularly from unregulated providers.

Published 24 July 2023