Consultation outcome

The consumer experience at public electric vehicle chargepoints

This consultation has concluded

Download the full outcome

Government response to the 2021 consultation on consumer experience at public chargepoints

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Improving the consumer experience at public chargepoints: impact assessment

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Detail of outcome

The agreed actions of the consumer experience at public chargepoints consultation are that we will mandate:

  • a minimum payment method for all new chargepoints 7.1kW and over, as well as retrofit existing chargepoints at 50kW and over
  • pricing transparency to guarantee a consistent pricing metric across the public network
  • industry-led payment roaming to support consumers and fleets with ease of payment
  • a data standard for all chargepoints with all open and some dynamic data made available to consumers as standard
  • a 99% reliable charging network across all rapid chargepoints including the strategic road network

Original consultation

Summary

Invites feedback on policy proposals to improve the consumer experience at public chargepoints.

This consultation ran from
to

Consultation description

The Office for Zero Emission Vehicles (OZEV) is seeking views on ways to improve the consumer experience for electric vehicle drivers at public chargepoints. We want to introduce regulations that improve the consumer experience in the following 4 areas:

  • making it easier to pay
  • opening up chargepoint data
  • using a single payment metric
  • ensuring a reliable network

We propose approaches that recognise the risks and burdens to an emerging market while best meeting consumer needs. We’re also seeking evidence on 3 emerging policy areas:

  • accessibility for disabled consumers
  • weatherproofing and lighting
  • signage

Documents

Published 13 February 2021
Last updated 25 March 2022 + show all updates
  1. Outcome and impact assessment added.

  2. First published.