Consultation outcome

Exploring how choice is working in NHS adult hearing services

This consultation has concluded

Detail of outcome

Monitor has published its findings from the research and set out how the NHS could ensure that choice works better for patients.

Thank you to everyone who gave their views. Monitor has carefully considered all of the feedback it received.

Original consultation

This consultation ran from to


Seeking views on the extent to which patients in England benefit from having a choice of NHS hearing loss services.

This consultation was held on another website


Consultation description

As part of this research project, Monitor has been seeking views from patients, patient representative groups, general practitioners (GPs), healthcare providers and commissioners on their experiences of adult hearing services.

The scope of our research

More than half of commissioners now offer their patients a choice of providers for adult hearing services. We want to understand whether choice works well for patients and hope to offer advice to commissioners, and the wider healthcare system, on whether choice can improve services for patients.

This research is in response to the Fair Playing Review recommendation that Monitor develops the evidence on the risks, costs and benefits of extending patient choice, particularly in community-based services.

Timetable for the research

Launch of the questionnaire 8 July 2014
Deadline for responding to the questionnaire 4 September 2014
Monitor publishes findings and next steps early 2015

If you would like further information on this research project, please contact us at