Open consultation

Consumer Scotland super-complaint application

• From: Department for Business and Trade
• Published: 7 August 2025

Summary

We are seeking views on the application from Consumer Scotland to be designated as a super-complainant under the Enterprise Act 2002.

This consultation closes at
11:59pm on 30 October 2025

Consultation description

 A super-complainant has the right to make a ‘super-complaint’ where they consider there is a feature, or combination of features of a market in the UK that is, or appears to be, significantly harming the interests of consumers. 

Consumer Scotland’s annual report and accounts for the past 2 years provide supporting evidence that it is managed, controlled and acts independently, impartially and with complete integrity.

Further information on and guidance on the super-complaint designation process can be found at: GOV.UK’s guidance for bodies seeking designation as super-complainants.

We will process your personal data in accordance with all applicable data protection laws. For more information, see our privacy notice.

Documents

Application for designation as a super-complainant

PDF, 587 KB, 23 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital@businessandtrade.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Consumer Scotland annual reports and accounts 2022-2023

PDF, 1.87 MB, 83 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital@businessandtrade.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Consumer Scotland annual reports and accounts 2023-2024

PDF, 1.58 MB, 104 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital@businessandtrade.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Ways to respond

Email to:

carol.rice@businessandtrade.gov.uk

Published 7 August 2025