Closed consultation

Consultation on the introduction of tenant satisfaction measures

Applies to England

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Summary

The TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.

This consultation ran from
to

Consultation description

The Regulator of Social Housing is seeking views on its proposals for tenant satisfaction measures which are part of implementing changes to consumer regulation set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’

This page includes the:

  • consultation document with draft TSMs
  • summary of the consultation
  • easy read version of the draft TSMs
  • draft consumer TSM Standard
  • draft Technical and Tenant Survey Requirements
  • draft guidance about the submission of information to the regulator
  • draft regulatory and equality impact assessments
  • consultation questions
  • a list of statutory consultees

The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help RSH in its future consumer regulation role.

We look forward to hearing from landlords, tenants and anyone with an interest in social housing.

To help ensure a wide range of people are able to participate in our consultation, we have published an easy read version of the draft TSMs. This document has been created with specialist support and reviewed by people who use easy read documents. If you need an alterative format for any of our documents, please contact enquiries@rsh.gov.uk

Documents

Consultation on the introduction of tenant satisfaction measures

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Tenant satisfaction measures: what we are proposing and how to have your say - summary

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Consultation summary (easy read version)

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Annex 1 - Draft TSM Standard

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Annex 2 - Draft TSM technical requirements

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Annex 3 - Draft TSM survey requirements

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Annex 4 - Draft guidance about the submission of TSM data to the regulator

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Annex 5 - Draft TSMs in the Social Housing White Paper

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Annex 6 - Draft regulatory impact assessment

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Annex 7 - Draft equality impact assessment

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Annex 8 - TSM consultation questions

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Annex 9 - Statutory consultees

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Published 9 December 2021
Last updated 19 January 2022 + show all updates
  1. Easy read version of draft TSMs added and page text amended accordingly

  2. First published.