Consultation outcome
Annex 2: List of respondents (accessible)
Updated 21 September 2022
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This publication is available at https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-tenant-satisfaction-measures/public-feedback/annex-2-list-of-respondents-accessible
The table below shows the respondents to the Tenant Satisfaction Measures consultation who gave consent for their names to be shared. Where the response was on behalf of an organisation, the organisation’s name is given rather than the individual who completed the response.
If you wish your name to be removed from the list of respondents, please email the Regulator of Social Housing at enquiries@rsh.gov.uk or call us on 0300 124 5225.
| 4 Estates Forum |
| A2 Dominion Group |
| Abri |
| Abri Group Resident Scrutiny Group |
| Accent Group Ltd |
| Acuity |
| Addressing Domestic Abuse |
| All Panels Tenant Involvement Group |
| Altair Consultancy and Advisory Services Limited |
| Anchor |
| Arawak Walton Housing Association |
| Arhag HA |
| Ashfield District Council |
| Aspire Housing |
| Association of Retained Council Housing |
| Aster Group |
| Balfour Street Housing Project |
| Basildon Borough Council |
| Bassetlaw District Council |
| BCP Council |
| BCP Council - Resident Involvement |
| believe housing |
| Berneslai Homes and Barnsley Metropolitan Borough Council |
| Bernicia |
| Bernicia - Involved Tenants Response |
| Beyond Housing |
| Bimdl |
| Birmingham City Council |
| Black Country Housing Group |
| Blackpool Borough Council |
| Blackpool Coastal House: Tenant Scrutiny Group |
| BME London Landlords |
| BME London Landlords Tenants Forum |
| BME National |
| Bolton at Home |
| Bournville Village Trust |
| bpha |
| Brighton & Hove City Council |
| Brighton Lions Housing Society Ltd |
| Bristol City Council |
| Broadacres |
| Broadland Housing Association Ltd |
| BuildEast and Flagship Group |
| Calico Homes |
| Cambridge City Council |
| Canterbury City Council |
| Care Quality Commission |
| Castles & Coasts Housing Association |
| Catalyst |
| CCH - Confederation of Cooperative Housing |
| Central Bedfordshire Council |
| Centrepoint |
| CESSA Housing Association |
| Chartered Institute of Housing |
| Cheltenham Borough Homes Ltd |
| Chesterfield Borough Council |
| CHP |
| Christian Action Housing Association |
| Citizen Housing Association |
| City of York Council |
| Clarion Housing Group |
| Coastline Housing |
| Cobalt Housing |
| Cobalt Housing Board |
| Cobalt Housing Involved Tenants |
| Colchester Borough Council/Colchester Borough Homes |
| Community Gateway Association |
| Community Housing |
| Community Land Trust Network |
| Connect Housing Association |
| CONNEXUS |
| Cornwall Council |
| Cottsway Housing |
| Councils with ALMOs Group |
| Crawley Borough Council |
| Crawley Homes Tenant and Leaseholders Action Panel |
| Crosby Housing Association |
| Cross Keys Homes |
| Curo |
| Customer Voice Panel First Choice Homes Oldham |
| CX Feedback |
| Dacorum Borough Council |
| Dartford Borough Council |
| Dimensions (UK) Ltd |
| Disruptive Innovators Network and Promising Outcomes |
| Dolphin Living Limited |
| Dover District Council |
| DTP |
| Dudley Housing Board |
| Dudley Metropolitan Borough Council |
| East Riding of Yorkshire Council |
| East Suffolk Council |
| Elim Housing Association |
| emh group |
| Epping Forest District Council |
| Evolve Housing + Support |
| Exeter City Council |
| Fairoak Housing Association |
| Family Housing Association (Birkenhead & Wirral) Limited |
| Fareham Borough Council |
| Federation of Estuary Residents |
| Finsbury Park Housing Co-op |
| First Choice Homes Oldham |
| First Garden Cities Homes |
| First Priority Housing Association |
| Folkestone & Hythe District Council |
| ForHousing |
| Forum Housing Association |
| Freebridge Community Housing |
| FTRA - Five Towers Residents Association |
| Futures Housing Group |
| g320 |
| Gateshead Council |
| Gentoo Group |
| Glendale Gateway Trust |
| Gloucester City Homes Ltd |
| Glyndon and West Plumstead Housing Panel |
| Golden Lane Housing |
| Golden Marzipan Ltd |
| Golding Homes |
| Grand Union Housing Group |
| Gravesend Churches Housing Association |
| Great Places Housing Group |
| Greater London Authority |
| Greater Manchester Housing Providers (GMHP) |
| Greatwell Homes |
| GreenSquareAccord |
| Halton Housing |
| Harry Weston Tenant Co-op |
| Hastoe Housing Association |
| Havebury |
| Hexagon Housing Association |
| High Peak Borough Council |
| Hilldale Housing Association |
| Hinckley and Bosworth Borough Council |
| HNM Ltd |
| Home Group |
| Homes for Wells |
| Homes in Sedgemoor |
| Honeycomb Group |
| Housemark |
| Housing 21 |
| Housing Plus Group |
| Housing Scrutiny Panel Bristol City Council |
| Housing Solutions (Residents) |
| Hull City Council |
| Hull City Council - Hull Tenants Forum |
| Hundred Houses Society |
| IFF Research Ltd |
| Incommunities |
| InFocus Customer Scrutiny Group |
| Innisfree Housing Association |
| Inspire North |
| Ipswich Borough Council |
| Irwell Valley Homes |
| Islington Council |
| J & M Residential Lettings Limited t/a JMHA |
| Jigsaw Homes Group |
| Johnnie Johnson Housing |
| Joseph Rowntree Foundation & Joseph Rowntree Housing Trust |
| Karbon Homes |
| Kingston Residents Independent Scrutiny Panel |
| Kirklees Council |
| L&Q |
| Lambeth Council |
| Leeds City Council |
| Leeds Jewish Housing Association |
| Legal & General Affordable Homes |
| Lincolnshire Rural Housing Association |
| LiveWest Homes Limited |
| Livin Housing |
| Livv Housing Group |
| Local Space |
| London Borough of Barnet |
| London Borough of Camden |
| London Borough of Croydon |
| London Borough of Enfield |
| London Borough of Hackney |
| London Borough of Haringey |
| London Borough of Havering |
| London Borough of Hounslow |
| London Borough of Islington Housing Scrutiny Committee |
| London Borough of Redbridge |
| London Borough of Tower Hamlets |
| London Borough of Waltham Forest |
| London Councils |
| London Federation of Housing Cooperatives |
| Look Ahead Care, Support & Housing |
| Magenta Living |
| Magna Housing |
| Manchester City Council |
| Manningham Housing Association Ltd |
| Marlborough & District Housing Association |
| MEL Research |
| Melton Borough Council |
| Metropolitan Thames Valley |
| MHA |
| MHS Homes |
| MHS Homes Group – Customer Scrutiny Panel |
| Midland Heart |
| Midlands Rural Housing |
| Moat Homes |
| Mosscare St Vincent’s Housing Group |
| MTVH |
| Muir Group Housing Association Ltd. |
| MuirCroft Housing Association |
| Nacro |
| National Federation of ALMOs |
| National Federation of Tenant Management Organisations (NFTMO) |
| National Housing Federation (NHF) |
| NCHA involved customers |
| Nehemiah Housing |
| Network Homes |
| New Forest District Council |
| Newark and Sherwood DC |
| Newark Emmaus Trust |
| Newcastle City Council |
| Newlon Housing Trust |
| North Kesteven District Council |
| North Northants Council |
| North Tyneside Council |
| North West Housing Services |
| Northampton Partnership Homes |
| Northern Housing Consortium |
| Northumberland County Council Housing |
| Norton Housing and Support |
| Norwich City Council |
| Nottingham City Council |
| Nottingham Community Housing Association |
| Nottingham Community Housing Association (NCHA) tenants |
| NSAH (Alliance Homes) |
| Nuneaton and Bedworth Borough Council |
| Ocean Housing |
| Octavia |
| One Manchester |
| Ongo Homes |
| Onward Homes |
| Optivo |
| Orbit Group |
| Origin Housing |
| Orwell Housing Association |
| Oxford City Council |
| PA Housing |
| Papworth Trust |
| Paradigm Housing Group |
| Partners Foundation |
| Peabody |
| Peaks and Plains Housing Trust |
| Phoenix Community HA |
| PHP Residents Panel |
| Places for People |
| PlaceShapers |
| Platform Housing Group |
| Plus Dane Housing Ltd |
| Plymouth Community Homes |
| Poole Housing Partnership Residents Panel |
| Portsmouth City Council |
| Progress Housing Group |
| PwC UK LLP |
| Quinton Housing Liaison Board (Birmingham) |
| Railway Housing Association |
| Raven Housing Trust |
| Reading Borough Council - involved tenants’ response |
| ReSI Housing Limited |
| Resolve |
| RHP |
| Richmond Council |
| Richmondshire District Council |
| Rochdale Boroughwide Housing |
| Rosebery Housing Association |
| Rotherham Metropolitan Borough Council |
| Roupell Park RMO |
| Royal Borough of Greenwich |
| Royal Borough of Kensington & Chelsea |
| Runnymede Borough Council and Runnymede Council Residents Association |
| Sage Housing |
| SAHA |
| Salford City Council |
| Salix Homes |
| Salvation Army Housing Association |
| Sanctuary Group |
| Sandbank TMO |
| Sandbourne Housing Association |
| Sandwell Metropolitan Borough Council |
| Saxon Weald |
| Sefton Council |
| Selby District Council |
| Settle Group |
| Sheffield City Council |
| Shepherds Bush Housing Group |
| Shropshire Towns and Rural Housing Limited |
| Six Town Housing |
| Social Housing Action Campaign (SHAC) |
| South Lakes Housing |
| South Liverpool Homes |
| South Liverpool Homes’ Tenant Scrutiny Panel |
| South Tyneside Council - Tenants |
| South Tyneside Council and South Tyneside Homes |
| South Yorkshire Housing Association |
| Southend Tenants and Residents Federation (STRF) |
| Southern Housing Group |
| Southwark Council |
| Southway Housing Trust |
| Sovereign Housing |
| Sovereign Housing Association Resident Feedback |
| Sovini Group (Incorporating One Vision Housing and Pine Court Housing Association) |
| Spelthorne Borough Council |
| St Albans City and District Council |
| St Anne’s Housing Association |
| St. Arthur Homes |
| St Mungo’s Community Housing Association |
| Steve Biko Housing Association |
| Stevenage Borough Council |
| Stockport Homes Group |
| Stoke-on-Trent City Council |
| Stonewater |
| Strategic Tenants Advisory Panel for Folkestone & Hythe District |
| Sustain (UK) Ltd |
| Sussex Housing & Care |
| Sutton Council |
| Swan |
| Swindon Borough Council |
| Target Applications Ltd / CX-Feedback |
| TAROE Trust |
| Teign Housing |
| Tenant Involvement Group, New Forest District Council |
| Tenants of Southampton City Council |
| Tendring District Council |
| Thame and District Housing Association |
| Thanet District Council |
| The Almshouse Association |
| The ExtraCare Charitable Trust |
| The G15 |
| The Guinness Partnership |
| The Housing Quality Network |
| The Hyde Group |
| The Institute of Customer Service |
| The Riverside Group |
| The Square Building Trust |
| Thirteen Group |
| Thrive Homes |
| Thurrock Council |
| Together Housing Group |
| Together With Ocean (TWO) tenant panel |
| Torus |
| Tower Hamlets Homes [THH] |
| Toynbee Hall |
| TPAS |
| Transform Housing and Support |
| Trent & Dove |
| Tuntum Housing Association |
| Two Saints Limited |
| Tyne Housing Association Resident Consultation Group |
| Uckfield & District Housing Association Ltd |
| Unconference: Reshaping Tenant Satisfaction Measures with the RSH |
| Uttlesford District Council |
| Vale of Aylesbury Housing Trust |
| VIVID |
| VIVID (Customer Response) |
| Wandle Housing Association |
| Warwick District Council |
| Watford Community Housing Trust (WCH) |
| WATMOS Community Homes |
| Waverley BC Housing |
| WDH |
| Wealden District Council |
| Weaver Vale Housing Trust |
| Welwyn Hatfield Borough Council |
| Westminster City Council |
| West Berkshire Council |
| West Kent Housing Association |
| West Lancashire BC |
| West Suffolk Council |
| Westmoreland Supported Housing Ltd |
| Westward |
| whg |
| Wigan Council |
| Willow Tree Housing Partnership |
| Wirral Methodist Housing Association |
| Wolverhampton City Council |
| Wolverhampton Homes |
| Wolverhampton Homes Tenants |
| Women’s Pioneer Housing Ltd |
| Woodfield and Barnfield Tenants and Residents Association |
| Worthing Homes Limited |
| Wrekin Housing Group |
| Wythenshawe Community Housing Group |
| Yorkshire Housing |
| Yorkshire Housing Customer Voice and Review Committee/Customer Voice Panel |
| Your Housing Group |
| Your Voice |
| YMCA Trinity Group |
| A Paige |
| Adrian Sels |
| Alan Catterick |
| Amanda Ragless |
| Amanda Walker |
| Andrej Rac |
| Andrew Lee |
| Andrew Mair |
| Andrew Watson |
| Andrew Wilson |
| Andy Green |
| Angela Harding |
| Anisa Field |
| Ann Baldwin |
| Ann Connor |
| Ann Stephens |
| Anna Daly |
| Anna Durrant |
| Anne Manning |
| Anne Smith |
| Annie Lathaen |
| Anthony Bury |
| Anthony Smith |
| Anthony W Wood |
| Anthony Webbster |
| Antony Spurway |
| Anwar Sadat |
| Ashley Marshall |
| Barbara Dean |
| Barbara Rickards |
| Barbara Ruth Le Sueur |
| Barry Coffell |
| Barry Porter |
| Ben Halloren |
| Beverley Dickson |
| Beverley Rishworth |
| Brenda Loughnane |
| Brenda O’Carroll |
| Brian Griffin |
| Brian J Mcnamara |
| C Green |
| C M Connaughton |
| C Moseley |
| Carl Gippert |
| Carl Woodcock |
| Carol Brown |
| Carol Carson |
| Carol Pearson |
| Carrie Smith |
| Cath Bacon |
| Celia Cronin |
| Cheryl Donn |
| Cheryl Phillips |
| Çhris Beckford |
| Chris Haywood |
| Chrissy Wakefield |
| Christina Lawrence |
| Christine J Knight |
| Christine Knight |
| Christopher Andrews |
| Christopher Gould |
| Christopher Kemball |
| Claire Bradley |
| Claire Walton |
| Clare Shedden |
| Cloud Singh |
| Colin Campbell |
| Colin Lincoln |
| Connor Fawcett |
| Corrie Wilson-MacCormack |
| Daisy Armstrong |
| Darren Floyd |
| Darren Johnson |
| Daryl Jenkins |
| Dave Keeley |
| David Anstee |
| David Chambers |
| David Howie |
| David Newman |
| David Powell |
| Debbie Clifton |
| Debbie Davies |
| Deborah Brown |
| Deborah Lockett |
| Deep Sagar |
| Dennis Powell |
| Derek Bridges |
| Diane Cadman |
| Diane Nicholls |
| Dianne Oldham |
| Djuma Semanywa |
| Donna Still |
| Donna Thomas |
| Doreen Robinson |
| Dorothy Dicks |
| Doug Peover |
| E Farnham |
| E L Leadbetter |
| Edgars Runcis |
| Edward Stone |
| Elaine Ainley |
| Elaine Anderson |
| Elizabeth O’Connor |
| Ellen Sellers |
| F J Waller |
| Fadi Ekhdair |
| Forhad Hossain Khan |
| Fran Smith |
| Frances Southam |
| Francine Burge |
| G A Ryder |
| G H Young |
| Gandha Key |
| Gary Bennett |
| Gary Buller |
| Gary Ford |
| Georgia Constantinou |
| Gloria McClurg |
| Grace Collins |
| Graham A Eason |
| Hannah Leach |
| Hannah Shaw |
| Harper-Steele |
| Harry Sykes |
| Heather Whitaker |
| Helen Hall |
| Helen Hopkinson |
| Helen Sheppard |
| Helen Watkinson |
| Ian Johnson |
| Ian Reeve |
| Ian Reid |
| Ijaz Mehmood |
| Ishia Beckford |
| Issie Howard |
| J M Morgan |
| Jacqueline Bevan |
| Jacqueline Freeman |
| Jade Travers |
| Jadwiga Maziarska |
| Jakk Fitton |
| James Dunn |
| James Heneghan |
| James Jenner |
| Jane Shelton |
| Jane Smithies |
| Jane Tharby |
| Janet Coffie |
| Janet Frudd |
| Janet Howell |
| Janet Lloyd |
| Janine Allen |
| Jason Merrill |
| Jean Gary Jean Charles |
| Jean Smith |
| Jeannine Owen |
| Jeffrey Rea |
| Jemma Turner |
| Jennifer Hayward |
| Jennifer Kenny |
| Jo McCormick |
| Jo Simcox |
| Joan Killey |
| Joan Wallace |
| Joanne Ball |
| Joanne Williams |
| John Baldwin |
| John Christopher Townend |
| John Coates |
| John D Lewis |
| John Davis |
| John Dee |
| John Farrell |
| John Grey |
| John I’Anson |
| John J Wallace |
| John Lewis |
| John Potjewyd |
| Jonathan Bell |
| Josephine Anne McQuade |
| Judith Quinn |
| Judy Munday |
| Julie Behan |
| Julie Cleave |
| Julie E Lowes |
| Julie Farr |
| Julie Longhurst |
| Julie Menezes |
| K Skelland |
| Karen Cooper |
| Karen Johnson |
| Karen Kelly |
| Karen Miller |
| Karen Parrott |
| Karen Roper |
| Kathryn Harlow |
| Katrina Henshaw |
| Kay Vowles |
| Kayleigh Vallis |
| Keith Green |
| Kenneth Cook |
| Kenneth Porter |
| Kevin R Kay |
| Laura Clarey |
| Lauren Watson |
| Lee Newton |
| Lesley Robertson |
| Leslie Adams |
| Lewis Parr |
| Liam Watters |
| Linda Damerell |
| Liviu Popoviciu |
| Loretta Cawcutt |
| Lorna Burton |
| Lorne Mougher |
| Louis Enley Bontemps |
| Louise Dawes |
| Lucy Hayward |
| Luke Jno-Baptiste |
| Lynda Valerie Noble |
| M Mckenzie |
| Malcolm Nicholls |
| Marilyn Lake |
| Martin Powell |
| Martin Wolstenholme |
| Martyn Marsh |
| Martyn Thorne |
| Megan Hawkins |
| Michael Edwards |
| Michael King |
| Michael Perrett |
| Michael Puttick |
| Michelle Davis |
| Michelle Manning |
| Michelle Walker |
| Michelle Williams |
| Mohammad Nazir Tabassum |
| Monica J Wratten |
| Morris Rogers |
| Mr and Mrs Davison |
| N Bunney |
| N Carr |
| Naomi Waterson |
| Natalie Blakemore |
| Neil Morland |
| Nicola Curtis |
| Nicola Ramsey |
| Nieell Grew |
| Nigel Burton |
| Nigel Dudley |
| Nigel Hickmott |
| Nigel Roberts |
| P Jones |
| Pamela Upson |
| Paul Andrew Brimacombe |
| Paul Cousins |
| Paul Jowitt |
| Paul Turnbull |
| Paula Simpson |
| Paulette Grosvenor |
| Paulette Reed |
| Pauline French |
| Pauline Sharpe |
| Pete Small |
| Peter Knight |
| Peter Maddison |
| Peter Robert James Steven Bown |
| Peter Zajac |
| Phil Sutton |
| Philip Love |
| Philip Shepherd |
| Phyllis Ward |
| Qamar Hussain |
| R Evans |
| Rachel Buckley |
| Rachel Ojuederie |
| Ray Jones |
| Raz Hussain |
| Reginald Jones |
| Reginald Leslie Carvell |
| Richard Sixsmith |
| Richard Stacey |
| Richard Thorpe |
| Richard Wilkinson |
| Richard Williams |
| Robert William Uden |
| Ronald Tredwell, Lord of Glencoe |
| Ruby Harrison |
| Ryan McDonald |
| Sally Rayment |
| Samantha Allott |
| Sandi Moon |
| Sandra Gavin |
| Sandra Norris |
| Sarah Smith |
| Scott Stevens |
| Sean Ellam |
| Shabir Aziz |
| Sharon Cummings |
| Sharon Gasson |
| Sharon Palmer |
| Sharon Pitcher |
| Sharon Somers |
| Sheila Capuano |
| Sheila Meath |
| Simon Williams |
| Stacey Messenger |
| Stacey Walker |
| Stephen Johnson |
| Stephen Lancashire |
| Stephen Lewis |
| Stephen McGarry |
| Stephen McMahon |
| Stephen Rogerson |
| Stephen Sutton |
| Steve Meek |
| Steve Walker |
| Sue Simmons |
| Suhair Abdelbagi |
| Susan Bell |
| Susan Irving |
| Susan Keightley |
| Susan Ward |
| Suzie Hankey |
| Tasmida Begum |
| Terry Leech |
| Terry Scott |
| Tina Anne Morrison |
| Tinamarie Barnett |
| Tinbite Ermias Brahne, Dessalegne Wondim G Medhin |
| Toby Morgan |
| Tony Newman |
| Tracy Langdale |
| V McDonald |
| Valerie knight |
| Vicki Ryan |
| Vijay Pillai |
| Vjaceslavs Vodcics |
| Wayne Tatlow |
| Wen Zheng and Lang Fang Xie |
| Wendy Nixon |
| Will Watts |
| William Thomas |
| Yasmin White |
| Yvonne Warren |
| Zara Rhodes |
| Zoe Dunn |
| Zoe Michelle Marks |