Consultation outcome

Claims Management Regulation: proposals for amendments to the complaints handling rules

This consultation was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This consultation has concluded

Download the full outcome

Detail of outcome

This is the government response following the consultation paper proposing amendments to the complaints handling rules which was published on 3 November 2014.

We have decided to implement the amendments to the complaints handling rules that were set out in the consultation paper.

Original consultation

This consultation ran from to


The Claims Management Regulator (CMR) is consulting on proposals to make technical changes to the CMR Complaints Handling Rules 2006.

This consultation was held on another website

Consultation description

This paper sets out for consultation proposals to amend the Complaints Handling Rules 2006 that authorised claims management companies (CMCs) need to follow when handling complaints made by their clients. The proposed changes are as a result of the intended extension of the Legal Ombudsman’s jurisdiction to consider complaints about CMCs.

The consultation is aimed at persons authorised to provide claims management services in England and Wales under the Compensation Act 2006 and those businesses and individuals considering making an application for authorisation.