All businesses importing, manufacturing or supplying consumer products have certain legal obligations. Background information on them is available on the Business Companion website.
All businesses must ensure the products they put on the market are safe, but if a safety issue is later identified, a planned course of action is critical in order to provide a timely and effective response. This government-backed Code of Practice is intended to help businesses deal with product recalls.
One of the 8 main recommendations in the independent review of UK consumer product recalls published in February 2016 was that there should be an official trusted website on recalls for business and the public. A site providing links to significant sources of information on product recalls is available on GOV.UK.
Our involvement with product safety also includes:
The creation of the Working Group on Product Recalls and Safety was announced in October 2016 by the Consumer Minister, Margot James, bringing together experts in the fire services, trading standards, consumer groups and industry.