The independent Construction Commissioner’s role is to mediate in unresolved disputes between the project and individuals or bodies. The first point of contact for any enquiries relating to High Speed Two (HS2) is its Helpdesk:
High Speed Two (HS2) Ltd
Snow Hill Queensway Birmingham B4 6GA
The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.
The Commissioner also reports on his activities and reports making recommendations to HS2 Ltd on how numbers of complaints may be minimised or reduced. The Commissioner will also act as an arbitrator for the Small Claims Scheme in the event that a dispute cannot be resolved through the normal process.
The Commissioner’s role will be publicised to areas along the route (Phase One). This will include making information available to local elected representatives, councils and relevant public services such as libraries and Citizens’ Advice Bureaux.
The information papers here detail how the HS2 project will engage with people interested in Phase One (London to the West Midlands). In particular, Information paper G3 sets out information on the HS2 Independent Construction Commissioner.