Collection

HS2 Construction Commissioner

Resources related to the Construction Commissioner, what they mean for the project and for members of the public affected by HS2.

The independent Construction Commissioner’s role is to mediate in unresolved disputes between the project and individuals or bodies. The first point of contact for any enquiries relating to High Speed Two (HS2) is its Helpdesk:

HS2 helpdesk

High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway

Birmingham
B4 6GA

The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.

The Commissioner also reports on his activities and reports making recommendations to HS2 Ltd on how numbers of complaints may be minimised or reduced. The Commissioner will also act as an arbitrator for the Small Claims Scheme in the event that a dispute cannot be resolved through the normal process.

The Commissioner’s role will be publicised to areas along the route (Phase One). This will include making information available to local elected representatives, councils and relevant public services such as libraries and Citizens’ Advice Bureaux.

The Construction Commissioner can be contacted by email on complaints@hs2-cc.org.uk.

For further information you can visit the dedicated Construction Commissioner website.

Construction Commissioner reports

  1. HS2 Construction Commissioner's report 5
  2. HS2 Construction Commissioner's report 4
  3. HS2 Construction Commissioner's report 3
  4. HS2 Construction Commissioner's report 2
  5. HS2 Construction Commissioner's report 1

Response to Construction Commissioner’s report

News

The information papers here detail how the HS2 project will engage with people interested in Phase One (London to the West Midlands). In particular, Information paper G3 sets out information on the HS2 Independent Construction Commissioner.

Published 14 September 2016
Last updated 6 July 2018 + show all updates
  1. Report 5 added
  2. Response to Commissioner's 4th report added.
  3. Report 4 added
  4. Collection updated to include HS2 response to 3rd Construction Commissioner's report
  5. HS2 response to Construction Commissioner's reports 1 and 2 added
  6. Commissioner's reports 1 and 2 added
  7. First published.