The High Speed Two (HS2) Independent Construction Commissioner’s role is to provide independent decisions and mediate, between the project and individuals or bodies, in unresolved disputes about HS2 Phase One construction work.
As a result of restrictions in place due to the COVID-19 outbreak, we strongly recommend you contact us by email or phone. We may not be able to access or respond to enquiries received via post. The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.
How to contact the HS2 Construction Commissioner
For cases where a response to a complaint raised in this way is unsatisfactory, or remains outstanding, the government has appointed the HS2 Construction Commissioner.
You can contact the Commissioner by telephone or email.
Telephone (calls chargeable at local rate)
0300 123 53 65
What the HS2 Construction Commissioner does
The HS2 Construction Commissioner provides a fair and balanced approach if a case cannot be resolved through the normal HS2 complaints process and in cases where a response to a complaint is unsatisfactory, or remains outstanding.
The Commissioner also acts as an arbitrator for the Small claims scheme in the event that a dispute cannot be resolved through the normal process.
Additionally, the HS2 Construction Commissioner provides advice to members of the public on how to complain.
The Commissioner reports on activities and makes recommendations to HS2 Ltd on how complaints may be minimised or reduced.
The information papers here detail how the HS2 project will engage with people interested in Phase One (London to the West Midlands). In particular, Information paper G3 sets out information on the HS2 Independent Construction Commissioner.