Food or feed incidents: recalls and withdrawals
Report the incident to the FSA
Your local authority will usually contact the Food Standards Agency (FSA) on your behalf.
You should contact the FSA as soon as possible yourself if:
- the food or feed has been distributed outside of the UK
- the incident is serious and the product has reached customers
This guide is also available in Welsh (Cymraeg).
What to tell the FSA
Include the following information in your report:
- the name of your business
- the business’ full postal address and post code
- when you identified the incident
- a brief description of the investigation to date - include product details, quantities affected, any hazards identified and the impact on consumers or animals
- a summary of the action you’ve taken and plan to take
- details of any specific advice you need from the FSA
- contact details where you can be reached at any time, including outside of normal business hours
If the product has been imported or exported outside of the UK, you must also include distribution or traceability information.
If available, also include:
- distribution and traceability information
- relevant photographs
- copies of any test certificates
- the result of any root cause analysis on how you will prevent future incidents
Contact details
Email your report to the relevant team for your nation.
Food Standards Agency - England only
Telephone: 020 7276 8448
Monday to Friday, 9am to 5:30pm
Local authorities and food businesses can always leave a message
FSA.Incidents@food.gov.uk
Food Standards Agency - Wales only
FSA.IncidentsWales@food.gov.uk
Food Standards Agency - Northern Ireland only
FSA.IncidentsNI@food.gov.uk