Home visit to check your benefit payment

You may get a visit from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. The reason for the visit is to collect national statistics on the benefits system.

This page is also available in Welsh (Cymraeg).

A Performance Measurement review officer may visit you if you’re claiming:

  • Employment and Support Allowance
  • Housing Benefit
  • Jobseeker’s Allowance (JSA)
  • Pension Credit
  • Personal Independence Payment (PIP)
  • Universal Credit

Your name is selected at random to be checked. You’ll get a letter in advance telling you about the visit.

Check their identity

You can check the identity of the Performance Measurement review officer by:

  • asking to see their photo identity card
  • calling the Business Support Team and giving the review officer’s name

Business Support Team
Telephone: 0191 216 8050
Monday to Friday, 9am to 5pm
Find out about call charges

What to expect

The officer will interview you in your home and will want to see 2 forms of identification.

You can reschedule the visit if you need to.

They’ll also ask to see documents about money, savings and rent, for example:

  • payslips
  • bank, building society or Post Office accounts
  • rent book or tenancy agreement
  • benefits and tax credit awards

Visits usually last up to an hour but may be longer.