Guidance

Customer service apprenticeships

Types of apprenticeships that you can apply for in the customer service sector.

This apprenticeship trains you to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Training opportunities

As a customer service apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

Types of apprenticeships

There are 2 types of customer service apprenticeships.

Intermediate level apprenticeship

You could train in roles like:

  • customer service trainee/assistant/representative/agent

Advanced level apprenticeship

You could train in roles like:

  • customer relationship manager/co-ordinator/team leader

Apply for a customer service apprenticeship

You can become an apprentice in England if you’re:

  • 16 or over
  • eligible to work in England
  • not in full-time education