1. Challenge your band

Valuation bands in England and Scotland are based on property values on 1 April 1991, not what a property is worth today. Valuation bands in Wales are based on property values on 1 April 2003.

You can challenge your Council Tax band if you think it’s wrong, but you should continue to pay your Council Tax bill while you do this.

  1. Ask the Valuation Office Agency (VOA) to check your Council Tax band.

  2. Make a formal challenge to the VOA - check if you’re eligible before you do this.

Use the Scottish Assessors website to check your Council Tax band if you live in Scotland, then follow the link ‘Make a proposal’.

Ask the VOA to check your Council Tax band

Contact the VOA by phone if you think your band is wrong, eg because similar properties in your street are in a different band

They’ll tell you how your Council Tax band has been worked out.

If they agree your band is wrong, they’ll put it right. Your council will then update your Council Tax bill. This service is free.

Valuation Office Agency
Telephone: 0300 0501 501
Monday to Friday, 8:30am to 5pm
Find out about call charges

You can’t appeal against this decision, but in some cases you may be able to make a formal challenge against your banding (called a ‘proposal’).

Make a formal challenge to the VOA

You can only make a challenge in some circumstances, eg you’re the new council taxpayer for a property and you disagree with the band.

Find and select your property on the Council Tax valuation list. Follow the link: ‘Do you think this Council Tax band is wrong?’

On that page, follow the link ‘Check if you can formally challenge your Council Tax band’.

You can also apply by post - download and fill in the application to either:

Send the form to the Listing Officer at your local VOA office.

How long it takes

You’ll get a decision from the VOA within 4 months. They’ll either:

  • change your Council Tax band - your local council will revise your bill and adjust your payments
  • tell you why your band can’t be changed

If you disagree with the VOA’s decision

In England, if you make a formal challenge and disagree with the VOA’s decision, you can appeal to the independent Valuation Tribunal.

You must appeal within 3 months of getting the VOA’s decision.

The tribunal is free and can make the VOA re-examine your challenge.

In Wales, if you and the VOA can’t agree, your challenge will be heard by a local Valuation Tribunal.

If the tribunal agrees with you, the VOA will change your band and the council will update your bill.