2. Appeal a bill

Tell your council immediately if you think:

  • your home shouldn’t be charged Council Tax
  • the bills are being sent to the wrong person for your home
  • the amount being charged is wrong
  • the council hasn’t reduced the bill even though a disabled person lives there

You can’t appeal just because you think your Council Tax bill is too expensive.

Contact the Valuation Office Agency to appeal against your Council Tax band.

How to appeal your bill

Write to your council, saying why you think your bill is wrong.

The council will decide that the bill is either:

  • wrong and send you a new one
  • right and explain why

If the council decides your bill is wrong, you must continue to pay the amounts listed in your original bill until the new bill arrives.

The council has 2 months to reply.

If you disagree with the council’s decision

If you think the council’s decision is wrong, or you don’t hear back within 2 months, you can appeal to the Valuation Tribunal.

The Valuation Tribunal is independent of the VOA. It’s a free service but you have to pay for your own costs.

You must appeal within:

  • 2 months of the council telling you its decision
  • 4 months of you first writing to the council (if you haven’t had a response)

You may be able to get the time limit extended if you can’t apply in time because of circumstances beyond your control.

If the tribunal agrees with you, the council will update your bill and adjust your monthly payments.

Get help

The Valuation Tribunal has guidance on:

You can also contact the tribunal for help.

Valuation Tribunal
Telephone: 0300 0123 2035
Find out about call charges