Problems with your online application form or supporting documents
Get help if you have a question about completing your online application form, including:
- signing back in
- providing supporting documents
- what to do if you’ve made a mistake
UK Visas and Immigration (UKVI) contact centre staff cannot:
- access your application or make changes to it
- give you advice on completing your application
Find out about preparing your visa application.
Signing back in to continue your application
Read the guidance on signing into your application to find out:
- how to sign in to continue your application
- what to do if you cannot sign in
Providing supporting documents
You can find a list of the documents you need to provide in:
- the guide to your type of visa
- the document checklist at the end of your online application form
How and where you provide your documents depends on how you prove your identity.
If you prove your identity using the UK Immigration: ID check app
You upload your documents in the “Provide evidence” section at the end of your online application form.
Find out more about how to prepare and upload your documents.
If you prove your identity in person at an appointment
You upload your documents to the VFS Global online service after completing your online application form.
You can access the VFS Global online service by signing into your application and clicking “Provide documents and biometrics” on the “Further actions” page.
You may be able to get your documents scanned at your VFS Global appointment for an extra fee. You will be told if you can when you book your appointment.
If you make a mistake in your application
You can make changes to your answers before you start the payment process in the application form.
Once you have started paying, you can no longer make changes. You may need to cancel your application and start a new one instead.
Get help if you need technical support or have problems making a payment
Contact UKVI online or by phone if you:
- are having problems making a payment to UKVI online or have a pending payment
- need other technical support (for example with an error message on the online application)
Contact UKVI online
You can send an online query to UKVI.
Contact UK Visas and Immigration online.
Online queries cost £2.74. You will not be charged for any follow-up emails about the same enquiry.
You will get a reply to your query within 5 days, except on Fridays, Saturdays, Sundays and UK public holidays.
If you have not had a response within 5 working days, check your email’s spam or junk folder before contacting UKVI again.
Contact UKVI by phone
UK Visas and Immigration contact centre
Telephone: +44 (0)300 790 6268
Calls cost 69 pence per minute on top of your standard network charges.
If you cannot contact UK 0300 numbers, use +44 (0)203 875 4669.
When you can call depends on which language you want to speak.
| Language | Opening hours |
|---|---|
| English | Monday to Friday, 24 hours. |
| Arabic | Sunday to Thursday, 5am to 1pm UK local time. |
| Cantonese | Monday to Friday, 1am to 9am UK local time. |
| French | Monday to Friday, 9am to 5pm UK local time. |
| Hindi | Monday to Friday, 4am to midday UK local time. |
| Mandarin | Monday to Friday, 1am to 9am UK local time. |
| Russian | Monday to Friday, 6am to 2pm UK local time. |
| Spanish | Monday to Friday, 1pm to 1am UK local time. |
Your answers
- 2. What do you need help with?
- Applying for a visa to come to the UK
- Change 2. What do you need help with?
- 3. What is your question about?
- Problems with your online application, supporting documents or payment
- Change 3. What is your question about?