If you have a question about something else
You can sign in to your online account to:
- check your balance
- check how much interest you’re paying
- ask for a refund if you made repayments but your income was below the repayment threshold
- make an extra repayment
- set up and amend Direct Debits
- check which repayment plan you’re on
- update your contact details
- print proof of your repayment plan if your employer needs it
- update your bank details
Ways to get help
If you have a customer reference number, have it with you when you call or include it on your letter.
Webchat
Sign in to your online account to chat with an adviser (Monday to Friday, 8am to 7pm).
Webchat advisers cannot update bank details or take repayments, but you can do this yourself in your online account.
Telephone
England, Scotland and Northern Ireland: 0300 100 0611
Text relay (if you cannot hear or speak on the phone): dial 18001 then the relevant UK telephone number
Monday to Friday, 8am to 7pm
Find out about call charges
Wales: 0300 100 0370
Text relay (if you cannot hear or speak on the phone): dial 18001 then the relevant UK telephone number
Monday to Friday, 8am to 6pm
Closed on bank holidays
Find out about call charges
Outside the UK: +44 141 243 3660
Monday to Friday, 8am to 7pm
Find out about call charges
Post
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Social media
Twitter: @SLC_Repayment
Facebook: @SLCRepayment
You can only get help with general queries on social media. Do not give any personal details.
Your answers
- 1. What do you want to contact the Student Loans Company about?
- Repaying your loan
- Change 1. What do you want to contact the Student Loans Company about?