Checking the progress of your application
Read the guidance on how to check the progress of your student finance application before you contact Student Finance England.
Sign in to your online account
Sign in to your online account to:
- check what stage your Tuition Fee Loan or Maintenance Loan application is at – they take 6 to 8 weeks to process
- check how much and when you’ll be paid
- change your personal or course details
- reset your password
For other types of finance application, including Disabled Students’ Allowance, check the current processing times before you contact Student Finance England.
Webchat
You can also chat with an adviser in your online account (Monday to Friday, 8am to 7pm).
You’ll only see the webchat option if an adviser is available.
Other ways to get help
Telephone
Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 6pm
Find out about call charges
If you have a customer reference number, have it with you when you call.
Address
Student Finance England
PO Box 210
Darlington DL1 9HJ
Social media
Twitter: @SF_England
Facebook: @SFEngland
You can only get help with general queries on social media. Do not give any personal details.
Your answers
- 1. What do you need to contact Student Finance England about?
- Your student finance application
- Change 1. What do you need to contact Student Finance England about?
- 3. What type of course are you studying?
- An undergraduate degree or Postgraduate Certificate of Education
- Change 3. What type of course are you studying?
- 4. What is your question about?
- Checking the progress of your application
- Change 4. What is your question about?