GOV.UK
Contact details for Student Finance England including complaints, appeals, the European Services Team and 24+ Advanced Learning Loans.
Parents and partners need the student’s consent before Student Finance England can give them information - the student can give consent when they apply or at a later date.
Student Finance England
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Facebook
Telephone: 0300 100 0607
Textphone: 0300 100 0622
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges
Student Finance England
PO Box 210
Darlington DL1 9HJ
EU students
Student Finance Services Non UK Team
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Facebook
Telephone: 0141 243 3570
From outside the UK: +44 (0)141 243 3570
Monday to Friday, 9am to 5:30pm
Find out about call charges
Student Finance Services Non UK Team
Student Finance England
PO Box 89
Darlington DL1 9AZ
European Economic Area (EEA) Migrant Worker Applications
Student Finance England
PO Box 89
Darlington DL1 9HJ
24+ Advanced Learning Loans
Telephone: 0300 100 0619
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges
24+ Advanced Learning Loans
PO Box 302
Darlington DL1 9NQ
Complaints
Contact the Student Loans Company if you have a complaint.
Student Loans Company
customer_complaints@slc.co.uk
Telephone: 0300 100 0601
Find out about call charges
Appeals
An appeal is a formal request to Student Finance England asking them to review a decision about whether you can get financial help and if so how much.
Read the guidance and complete the application form. Send the completed form by email to formal_appeals@slc.co.uk or by post.
Download ‘Student Finance England - how to appeal’ (PDF, 98KB)
Download ‘Student Finance England - appeals form’ (PDF, 42KB)
Formal Appeals
Student Finance England
Memphis Building
Lingfield Point
PO Box 226
Darlington DL1 9GA