Contact Student Finance England

You can contact Student Finance England:

  • by either using live chat or sending a message through your online account
  • by calling the helpline if you cannot find the information you need in your online account

It’s currently taking much longer than usual to get through to Student Finance England by phone. Check if you can find the information you need in your online account before you call.

You can sign in to your online account to:

  • check what stage your application is at – they take 6 to 8 weeks to process
  • check how much and when you’ll be paid
  • change your personal or course details
  • reset your password

Letting someone else manage your account

Parents and partners need the student’s consent before Student Finance England can give them information about the student’s account. The student can give consent to share this information when they apply or at a later date.

Contact details

Student Finance England
Twitter: @SF_England
Facebook: @SFEngland

Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

EU students

Student Finance Services
Twitter: @SF_England
Facebook: @SFEngland

Telephone: 0141 243 3570
Text relay (if you cannot hear or speak on the phone): 18001 then 0141 243 3570
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges

Student Finance Services
Student Loans Company
PO Box 89
Darlington
County Durham
DL1 9AZ
United Kingdom

Working in the UK as a citizen of the EU, Switzerland, Norway, Iceland or Liechtenstein

Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Find out about call charges

European Economic Area (EEA) Migrant Worker Applications
Student Finance England
PO Box 89
Darlington DL1 9AZ

Postgraduate Loan

Telephone: 0300 100 0031
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0031
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

Advanced Learner Loan

Telephone: 0300 100 0619
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0619
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 4pm
Find out about call charges

Advanced Learner Loan
PO Box 302
Darlington DL1 9NQ

Higher Education Short Course Loan

Telephone: 0300 100 0085
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0085
Monday to Friday, 9am to 5pm
Find out about call charges

HE Short Courses
PO Box 5610
Glasgow
G52 9DH

Complaints

Contact the Student Loans Company if you want to make a complaint.

Appeals

An appeal is a formal request to Student Finance England asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the application form.

Send the completed form by email or post to Student Finance England.

Formal student finance appeals
formal_appeals@slc.co.uk

Formal Appeals
Student Finance England
Memphis Building
Lingfield Point
PO Box 226
Darlington DL1 9GA

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