Contact Student Finance England

Contact details for Student Finance England including complaints, appeals, Student Finance Services and the Advanced Learner Loan.

There’s currently a reduced telephone service because of coronavirus (COVID-19) and telephone lines may be busy. Only contact Student Finance England if your query is urgent.

Parents and partners need the student’s consent before Student Finance England can give them information - the student can give consent when they apply or at a later date.

These addresses are post collection points only - not offices.

Student Finance England
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Facebook

Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 10am to 5:30pm
Saturday and Sunday - closed
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

EU students

Student Finance Services
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Facebook

Telephone: 0141 243 3570
Text relay (if you cannot hear or speak on the phone): 18001 then 0141 243 3570
Monday to Friday, 10am to 5:30pm
Saturday and Sunday - closed
Find out about call charges

Student Finance Services
Student Loans Company
PO Box 89
Darlington
County Durham
DL1 9AZ
United Kingdom

EEA citizens working in the UK

Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 10am to 5:30pm
Saturday and Sunday - closed
Find out about call charges

European Economic Area (EEA) Migrant Worker Applications
Student Finance England
PO Box 89
Darlington DL1 9AZ

Postgraduate Loan

Telephone: 0300 100 0031
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0031
Monday to Friday, 10am to 5:30pm
Saturday and Sunday - closed
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

Advanced Learner Loan

Telephone: 0300 100 0619
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0619
Monday to Friday, 10am to 5:30pm
Saturday and Sunday - closed
Find out about call charges

Advanced Learner Loan
PO Box 302
Darlington DL1 9NQ

Complaints

Contact the Student Loans Company if you want to make a complaint.

Appeals

An appeal is a formal request to Student Finance England asking them to review a decision about whether you can get financial help and if so how much.

It is taking longer than usual to respond to appeals because of coronavirus (COVID-19).

Read the guidance and complete the application form.

Send the completed form by email or post to Student Finance England.

Formal student finance appeals
formal_appeals@slc.co.uk

Formal Appeals
Student Finance England
Memphis Building
Lingfield Point
PO Box 226
Darlington DL1 9GA