Contact Student Finance England

Contact details for Student Finance England including complaints, appeals, Student Finance Services and the Advanced Learner Loan.

Parents and partners need the student’s consent before Student Finance England can give them information - the student can give consent when they apply or at a later date.

These addresses are post collection points only - not offices.

Student Finance England
Twitter
Facebook

Telephone: 0300 100 0607
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 8pm 
Saturday, 9am to 4pm
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

EU students

Student Finance Services
Twitter
Facebook

Telephone: 0141 243 3570
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0141 243 3570
Monday to Friday, 8am to 8pm 
Saturday and Sunday - closed
Find out about call charges

Student Finance Services
Student Loans Company
PO Box 89
Darlington
County Durham
DL1 9AZ
United Kingdom

EEA citizens working in the UK

Telephone: 0300 100 0607
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 8pm 
Saturday, 9am to 4pm
Find out about call charges

European Economic Area (EEA) Migrant Worker Applications
Student Finance England
PO Box 89
Darlington DL1 9AZ

Postgraduate Loan

Telephone: 0300 100 0031
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0031
Monday to Friday, 8am to 6pm 
Saturday and Sunday - closed
Find out about call charges

Student Finance England
PO Box 210
Darlington DL1 9HJ

Advanced Learner Loan

Telephone: 0300 100 0619
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0619
Monday to Friday, 8am to 8pm 
Saturday, 9am to 4pm
Find out about call charges

Advanced Learner Loan
PO Box 302
Darlington DL1 9NQ

Complaints

Contact the Student Loans Company if you want to make a complaint.

Student Loans Company
customer_complaints@slc.co.uk
Telephone: 0300 100 0601
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0601
Find out about call charges

Appeals

An appeal is a formal request to Student Finance England asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the application form.

Download ‘Student Finance England - how to appeal’ (PDF, 98KB)

Download ‘Student Finance England - appeals form’ (PDF, 42KB)

Send the completed form by email or post to Student Finance England.

Student Finance England
formal_appeals@slc.co.uk

Formal Appeals
Student Finance England
Memphis Building
Lingfield Point
PO Box 226
Darlington DL1 9GA