Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with Student Loans Company (SLC) about your student loan repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent.

By phone

We welcome next generation text service calls.

General repayment enquiries

UK: 0300 100 0611
Overseas: +44 141 243 3660
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm

Living in Wales: 0300 100 0370
Monday to Friday, 8am to 6pm

We welcome calls in Welsh.

If you have an overpayment

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Saturday, 9am to 1pm

Find out about call charges.

If you’re overseas and in arrears

Overseas arrears: +44 141 243 3970
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Saturday, 9am to 1pm

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

By email

SLC can only accept queries by email for the following reasons. You should not send any personal or sensitive information, such as bank details, as email is not fully secure.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

Overpayments

Only use this email address if you have an overpayment of loan or grant. Make sure to include your Customer Reference Number.

slc_repayment_glo@slc.co.uk

Overseas arrears

Only use this email address if you’re currently overseas and your account is in arrears. Make sure to include your Customer Reference Number.

slc_loan_repayment_overseas@slc.co.uk

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process

Published 15 May 2019
Last updated 24 May 2019 + show all updates
  1. Added translation
  2. First published.