Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

On social media

By phone

We welcome Relay UK calls.

General repayment enquiries

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Open Monday to Friday, 8am to 6pm

We welcome calls in Welsh.

If you’ve paid back more student loan than you owe, phone the general repayment number.

Overpayment enquiries

If you were paid too much grant or loan before 2017

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628

If you were paid too much grant or loan after 2017

Grant and loan overpayments: 0300 100 0495

Open Monday to Thursday, 8am to 8pm

Open Friday, 8am to 5.30pm

Open Saturday, 9am to 1pm

Find out about call charges.

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 17 September 2021 + show all updates
  1. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  2. Removed bank holiday opening hours.

  3. Bank holiday opening hours

  4. Corrected opening hours to show not open on Saturdays.

  5. Corrected opening hours.

  6. Added translation

  7. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.

  8. Updated opening hours for Easter bank holiday

  9. Updating opening hours for customers with grant and loan overpayments

  10. Overpayments

  11. Overpayment enquiries re-opened

  12. Removed information about festive opening hours

  13. Updated opening hours

  14. Corrected social media opening hours over festive period.

  15. Updated Christmas opening hours.

  16. Removed downtime messaging.

  17. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec

  18. Removed message about offering a partial service due to COVID-19.

  19. Updated opening hours from 1 June 2020

  20. Added social media links for contact.

  21. Added translation

  22. Updated contact information due to COVID-19

  23. Added translation

  24. Removal of email address

  25. Added translation

  26. First published.