Contact Student Finance England

Checking how much and when you'll get paid

Read about getting your first student finance payment before you contact Student Finance England.

Sign in to your online account

Sign in to your online account to:

• check your payment schedule
• check the amount you’ll get
• view and update your bank details

Webchat

You can also chat with an adviser in your online account (Monday to Friday, 8am to 7pm).

You’ll only see the webchat option if an adviser is available.

Other ways to get help

Telephone

Telephone: 0300 100 0607
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Monday to Friday, 8am to 7pm
Find out about call charges

If you have a customer reference number, have it with you when you call.

Address

Student Finance England
PO Box 210
Darlington DL1 9HJ

Social media

Twitter: @SF_England
Facebook: @SFEngland

You can only get help with general queries on social media. Do not give any personal details.

Your answers

Start again

• 1. What do you need to contact Student Finance England about?: Your student finance application
• 1. What do you need to contact Student Finance England about?: Change
• 2. What type of student are you?: UK student
• 2. What type of student are you?: Change
• 3. What type of course are you studying?: An undergraduate degree or Postgraduate Certificate of Education
• 3. What type of course are you studying?: Change
• 4. What is your question about?: Checking how much and when you’ll get paid
• 4. What is your question about?: Change