Contact Student Finance England

Get help with an Advanced Learner Loan

Read the guidance on Advanced Learner Loans before you contact Student Finance England.

Ways to get help

Telephone

Telephone: 0300 100 0619
Text relay (if you cannot hear or speak on the phone): 18001 then 0300 100 0619
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Find out about call charges

The helpline will close at 5pm on Friday 29 March and Monday 1 April.

If you have a customer reference number, have it with you when you call.

Address

Advanced Learner Loan
PO Box 302
Darlington DL1 9HJ

Complaints

Contact the Student Loans Company if you want to make a complaint.

Appeals

An appeal is a formal request to Student Finance England asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the appeals form.

Your answers

Start again

• 1. What do you need to contact Student Finance England about?: Your student finance application
• 1. What do you need to contact Student Finance England about?: Change
• 2. What type of student are you?: UK student
• 2. What type of student are you?: Change
• 3. What type of course are you studying?: A further education course (applying for an Advanced Learner Loan)
• 3. What type of course are you studying?: Change