Write a letter, complain or try mediation
You can get compensation by taking legal action, but it could cost you money and you may not win your case against the person or organisation to blame.
Writing a letter or making a complaint
If it’s not a serious injury, you may be able to solve the issue by writing a letter or making a complaint - use the complaints procedure if there is one.
Explain what went wrong and tell them how much compensation you want or how they can make up for the injury.
You might be able to negotiate a settlement using mediation. This is when an impartial professional (the mediator) helps both sides work out an agreement. It’s confidential and usually quicker and cheaper than going to court.