1. Write a letter, complain or try mediation

You can get compensation by taking legal action, but it could cost you money and you may not win your case against the person or organisation to blame.

Writing a letter or making a complaint

If it’s not a serious injury, you may be able to solve the issue by writing a letter or making a complaint - use the complaints procedure if there is one.

Explain what went wrong and tell them how much compensation you want or how they can make up for the injury.

Using mediation

You may want to use a mediation service to negotiate a settlement.

There is usually a fee, but it can be cheaper, quicker and easier than going to court.

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