Car rental intermediaries

The CMA is investigating whether car rental intermediaries are breaching consumer law.

Further enforcement action

On 9 January 2018, the CMA opened a further enforcement case against a third car rental price comparison site in relation to concerns that some of its practices may breach consumer law.

Case information

On 17 October 2017, the Competition and Markets Authority (CMA) opened enforcement cases against 2 car rental price comparison sites following concerns that some of their practices may breach consumer law.

This investigation builds on the CMA’s earlier work, with 5 major car rental companies, where it was concerned that consumers were hit routinely with hidden charges that should be included in the price. This work, which led to a number of improvements, may be viewed on the Short-term consumer car hire across the EU case page.

Further information on the CMA’s compliance work in the car rental intermediary sector may be viewed on the Car rental intermediaries: consumer compliance review case page.

The CMA has also written to 40 car rental intermediary businesses to remind them of their legal obligations and provide compliance advice. The consumer law compliance summary sets out the CMA’s expectations for car rental intermediaries and will help them to achieve compliance with UK consumer protection law.

The CMA will undertake a review of the market in the new year, to ensure that the recent improvements continue and to identify any businesses which are not complying with consumer protection law. Businesses that do not comply with the law risk enforcement action being taken against them.

Consumers renting a car overseas should look at the CMA’s advice and Citizens Advice’s top tips for ensuring you aren’t caught out when renting a car. Consumers who have a complaint or who need advice should contact the Citizens Advice Helpline on 03454 04 05 06 or at https://www.citizensadvice.org.uk.

Contacts

Assistant Project Director

Sue Aspinall (sue.aspinall@cma.gsi.gov.uk, 020 3738 6788)

Project Director

James Macbeth (james.macbeth@cma.gsi.gov.uk, 020 3738 6958)

Senior Responsible Officer

Nisha Arora (nisha.arora@cma.gsi.gov.uk)

Published 19 October 2017
Last updated 10 January 2018 + show all updates
  1. Further enforcement action added.
  2. First published.