If your BRP has not arrived

You will usually receive your biometric residence permit (BRP) within 10 days of getting your ‘decision letter’ from the Home Office if you applied from inside the UK.

Before your BRP arrives

You may be able to prove your immigration status a different way if your BRP has not arrived yet.

Prove your right to work

If the visa sticker (called a vignette) in your passport or travel document has not expired, you can use it as proof of your right to work in the UK.

If the vignette has expired, your employer can ask the Home Office to confirm your right to work.

Prove your right to rent in England

If the visa sticker (called a vignette) in your passport or travel document has not expired, you can use it as proof of your right to rent.

If the vignette has expired, your landlord can contact the Home Office to confirm your right to rent.

You do not need to prove your right to rent in Wales, Scotland or Northern Ireland.

Prove your immigration status to the government or the NHS

If you need to prove your status to get benefits or use the NHS, tell the government department, local council or NHS service you’re dealing with that your BRP has not arrived. They will contact the Home Office to confirm your status.

Leave the UK

If you need to leave and re-enter the UK before you get your BRP, apply for a ‘replacement BRP visa’. This will let you re-enter the UK once only. It costs £154.

When you apply, you’ll need to:

  • choose the country you’re going to provide your fingerprints and photo in
  • confirm that you can travel to a visa application centre

Apply for a replacement BRP visa.

Open a bank account

You usually do not need a BRP to open a bank account. Contact the bank to check if you’ll need a BRP or if you can use a different document.

If your BRP has not arrived within 10 days

Contact the delivery provider TNT if either:

  • your BRP has not arrived within 10 days of you getting your decision letter
  • you missed the delivery of your BRP

The delivery provider will track your BRP and rearrange delivery, if needed.

You’ll need:

  • the postcode of the address you gave in your application
  • the consignment number

Your consignment number is a 9 number code - you’ll usually have it in an email from gov.notify and TNT.

Contact TNT to track or rearrange the delivery of your BRP.

If you do not have a consignment number or TNT is unable to help, tell the Home Office that your BRP has not arrived.

Tell the Home Office that your BRP has not arrived

You can contact the Home Office about your BRP delivery if:

  • you’ve applied from inside the UK
  • your ‘decision letter’ from the Home Office saying that you can remain in the UK arrived more than 10 days ago

You should only contact the Home Office if either:

  • you have already contacted the delivery provider, and they could not help you
  • you do not have a consignment number to track your delivery with the delivery provider

You’ll need the following information:

  • your full name, date of birth and nationality
  • an email or postal address
  • your decision letter

You can get someone to contact the Home Office for you, for example a legal representative, charity, employer, college or university.

The Home Office will email you to tell you what to do next. It’s currently taking over 30 days to respond because of coronavirus (COVID-19). It’ll take longer if you do not give an email address.

Do not use this service if the delivery provider tried to deliver your BRP and left a card, or sent a text message or email. Contact them to rearrange delivery.

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