If your BRP has not arrived

You can report online that your biometric residence permit (BRP) has not arrived if:

  • you’ve applied from inside the UK
  • your ‘decision letter’ from the Home Office saying that you can remain in the UK arrived more than 10 days ago

You’ll need the following information to report a missing BRP:

  • your full name, date of birth and nationality
  • an email or postal address
  • your decision letter

You can get someone to report a missing BRP for you, for example a legal representative, charity, employer, college or university.

The Home Office will email you within 5 working days to tell you what to do next. It’ll take longer if you do not give an email address.

Do not use this service if the courier company (called DX) tried to deliver your BRP and left a card. Contact them to rearrange the delivery.

Report now