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Find out how algorithmic tools are used in public organisations

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53 records
Function General public services
  • A computer vision tool used to extract the address and reference number from return letters.

  • A digital solution designed to help adult social care professionals quickly and securely record case notes, improving efficiency and accuracy in service delivery.

  • Online tests that are commonly used in recruitment as part of a sift to assess aptitude, potential and whether a person meets the requirements

  • The Correspondence Drafter tool assists with the drafting of responses that the department's correspondence teams have received.

  • The mortgage repayment calculator is a simple tool that lets customers estimate their monthly payments for both interest-only and repayment mortgages, and see how changes in interest rates would affect their payments.

  • The mortgage affordability calculator is a simple tool that lets customers estimate how much they can afford to borrow to buy a home.

  • A tool to triage incoming correspondence for the correspondence team to ensure teams receive and respond more quickly to incoming communications.

  • A telephone based virtual assistant which asks callers the reason for their call, uses speech recognition to understand the response and then either signposts them to relevant self serve options such as GOV.UK or routes thro…

  • An Economic Capital simulation model used to calculate and analyse the risk for a UK Government portfolio of loans, guarantees and insurance products supporting UK exports.

  • Risk assessment of Universal Credit Advances for fraud prevention

  • A calculator to determine if a heat pump could be suitable financial and net zero option for your home as well as determining if you require planning permission or eligible for energy grants.

  • A tool that uses AI to improve the quality of trade mark applications by providing a pre-application search function.

  • This tool detects anomalous values within a trader's VAT Return history

  • A verification tool that uses an matching algorithm to match the users image with a trusted ID and ensures that they are present during the process.

  • A Chatbot tool used by Contact Centre Webchat channel to automatically answer customers and collate relevant information for the Webchat advisor when required.

  • Parlex is parliamentary intelligence tool that enables civil servants to more efficiently search and understand parliamentary activity.

  • AI-powered workspace that boosts the capacity of validation and planning officers within local planning authority development management teams.

  • A service that reads circa 25,000 scanned documents/letters received from citizens per day and flags people who may need urgent assistance as a result of a vulnerability; it also builds Management Information(MI) trends over…

  • A tool to analyse tidal data, calculate harmonic constants and generate astronomical tidal predictions at coastal locations in the UK and overseas.

  • Flagging messages from Universal Credit customers that may indicate a risk of harm.

  • This tool is used by the Child Maintenance Service to support caseworkers in the reduction of payment breakdowns of compliant cases in the Child Maintenance Collect and Pay service.

  • A bespoke Generative AI tool to support members of the government communications profession in their roles in tasks such as brainstorming, creating first draft content and reviewing work.

  • Redbox an internal Large Language Model tool for DBT staff to ask questions and upload documents to which aids and supports their work.

  • GOV.UK Chat is our AI-powered chatbot that allows users, for the first time, to get quick, personalised answers to their questions based on GOV.UK guidance

  • The model automates the process of assessing the quality of Key Work session case notes.

  • Commercial credit rating tool to predict business failure risk of companies that work with the Mining Remediation Authority.

  • AI to improve planned content for the GOV.Wales website

  • Uses an image segmentation model to predict areas of woodland on OS Landmark maps using a sample of manually labelled data.

  • Digital (virtual) assistant chat (chatbot) and human HMRC adviser webchat.

  • A casework system which uses decision trees to assist DVLA staff in assessing the users' ability to drive based on responses to medical questionnaires inputted by the user.

  • Consult is a new internal tool offering civil service departments high-quality, assured AI topic modelling capabilities for consultation processing.

  • An AI assistant to civil servants in the UK, enabling them to use the best large language models (LLMs) to help make their daily tasks easier.

  • The Met Office forecasting capacity leverages advanced technology, scientific expertise, and a global observation network to provide accurate and reliable weather and climate forecasts for public, commercial, and government …

  • GOV.UK site search is the search engine for GOV.UK. It enables users to search for information and services on GOV.UK by entering a search query to view results that are relevant to their query.

  • The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information).

  • The Redundancy Pay Calculator is an online tool designed to help individuals who have been or are at risk of being made redundant understand their legal rights, calculate their potential redundancy pay, assess their financia…

  • An algorithm to identify potential non-compliance in MOT testing, and prioritise visits to MOT garages.

  • A tool which helps Employment and Support Allowance (ESA) agents match medical conditions for ESA claims.

  • A tool to enable compliance with The General Data Protection Regulation (GDPR) by identifying and automatically cleaning personal data from the Wilton Park customer database.

  • The Budget Planner is a free online tool that helps users track and categorise their spending, provides a detailed breakdown of their finances, and offers personalised tips to improve their money management - taking just 5-1…

  • Implementing an automated webchat functionality ('chatbot') to the Barnet Council website to provide a better customer experience.

  • The Qualifications Chatbot is used to support the public with an interest in social care qualifications find the appropriate qualification and information to work in the social care, early years, and childcare sector in Wale…

  • Providing fair, accurate and financially sustainable personal budgets to adults with eligible care and support needs. This record was written jointly by both Dorset Council and the tool supplier, Imosphere.

  • Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.

  • The Pension Calculator estimates your potential retirement income and helps you plan how much to save to reach your financial goals for retirement.

  • CARS(V) is a semi-automated workflow routing solution which identifies the likely complexity of visitor visa applications based on applicant’s declared attributes.

  • A tool for suggesting relevant guidance and services for British nationals abroad.

  • A search tool to support identification of current Senior Civil Servants with career profiles that match requirements for senior digital role vacancies.

  • Ask Ops Chatbot is a prototype tool that uses a Large Language Model to provide users with accurate and speedy answers 24/7 to questions about internal HR guidance.

  • The NHS.UK website receives thousands of reviews each year about NHS services. This tool automates a previously manual process by using natural language processing (NLP) techniques to improve efficiency, scalability, and use…