Complaints procedure

If you wish to comment, complain or make a suggestion about our services, please write to:

Director of Coporate Services British High Commission 80 Elgin Street Ottawa, ON K1P 5K7

All complaints will be investigated. A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining why. The sooner we know about any difficulties you may be encountering, the sooner we can help put them right.

For consular comments please email feedback.consular.services@fco.gov.uk.

For visa comments or complaints please consult the UK Border Agency’s website.