Complaints procedure

If you wish to comment, complain or make a suggestion about our services, please write to:

Director of Coporate Services British High Commission 80 Elgin Street Ottawa, ON K1P 5K7

All complaints will be investigated. A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining why. The sooner we know about any difficulties you may be encountering, the sooner we can help put them right.

For consular comments please email

For visa comments or complaints please consult the UK Border Agency’s website.