Complaints procedure

The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.

Complaints, feedback and suggestions on consular services

If you have any complaints, feedback or suggestions about the consular service provided, please send details of your complaint using our online feedback form, or in writing to:

Customer Interaction Team
Consular Directorate
Room WH4.36
Foreign, Commonwealth & Development Office
King Charles Street
London
SW1A 2AH

We aim to respond to complaints relating to consular services within 20 working days.

Find out more about our complaints procedures.

Customer research

We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research.

Find out more about our feedback programme and research.

We are not able to respond to any queries or complaints about UK visas or British passports.

Passports

If your complaint is about British passports contact HM Passport Office.

Visas

If your complaint is about UK visas contact UK Visas and Immigration.

Or if you have a query, question or feedback on visas from the Netherlands please visit the UK visas website.

General complaints

How to send us your comments about services received at the Embassy or the Consulate.

British Consulate General – Amsterdam If you would like to make any comments about the service you received at the Consulate General please write to the following address:

British Consulate General
Koningslaan 44
1070AL Amsterdam

If you would like to make a complaint, please include as much detail as possible. We will do our best to give you a full reply within 20 working days of receipt. If we cannot give you a full reply within this time we will tell you when we expect to do so.

British Embassy – The Hague If you would like to make any comments about the service you received at the Embassy please write to the following address:

Deputy Head of Mission
British Embassy The Hague
Lange Voorhout 10
2514ED The Hague

If you would like to make a complaint, please include as much detail as possible. We will do our best to give you a full reply within 20 working days of receipt. If we cannot give you a full reply within this time we will tell you when we expect to do so.