Complaints procedure

If you are not satisfied with any element of the service you receive at the embassy and would like to make an official complaint, then please contact us via e-mail:

Alternatively, you are welcome to send a letter to the following address:

Complaints and feedback
British Embassy
Box 27819
115 93 Stockholm

If your complaint relates to consular assistance provided to a British citizen then you can also choose to write to:

Customer Services Policy
Consular Directorate
Foreign and Commonwealth Office
King Charles Street
United Kingdom

Phone: +44 (0) 20 7008 1500 Fax: +44 (0) 20 7008 0426 E-mail:

We will investigate your complaint fully and we will do our best to give you a full reply within 20 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so.

Please click here for full details.