Complaints procedure

If you wish to comment, complain or make a suggestion about our services, please write to:

Head of Corporate Services
British Embassy
Ismail Qemali 6

If you wish to make a complaint or send us comments about the consular service we offer, please write to the Head of Consular Section, at the address shown above, giving full details.

All complaints will be investigated. A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining why. The sooner we know about any difficulties you may be encountering, the sooner we can help put them right.