British Embassy
Paris

Complaints procedure

The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.

Complaints, feedback and suggestions on consular services

If you have any complaints, feedback or suggestions about the consular service provided please email: feedback.consular.services@fcdo.gov.uk. We aim to respond to complaints relating to consular services within 20 working days. Find out more about our complaints procedures.

If you would like to tell us about a technical problem you encountered visiting our website, please send an email to: webmaster.paris@fcdo.gov.uk

Customer research

We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research. Find out more about our feedback programme and research.

We are not able to respond to any queries or complaints about UK visas or British passports.

Passports

If your complaint is about British passports contact HM Passport Office

Visas

If your complaint is about UK visas contact UK Visas and Immigration

Or if you have a query, question or feedback on visas from France please visit the UK visas website