Vaccine Damage Payment

How to claim

Apply by filling out a claim form. If you’re under 18, your parent or guardian should claim on your behalf.

Send it to:

Vaccine Damage Payments Unit
Palatine House
Lancaster Road
Preston
PR1 1HB

You can also contact the Vaccine Damage Payments Unit to ask for a claim form:

Vaccine Damage Payments Unit
Telephone: 01772 899 944
Textphone: 0800 731 0317
Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 4:30pm
Find out about call charges

Time limits on making a claim

You can only claim for a child once they are 2 years old.

To claim for an adult, apply by whichever is the latest of the following dates:

  • on or before their 21st birthday (or if they’ve died, the date they would have reached 21)
  • within 6 years of the vaccination

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for ‘mandatory reversal’

If the decision was made after 27 October 2013

Write to the Vaccine Damage Payments Unit. You must:

  • explain why you think the decision is wrong
  • include any new evidence to support your application - only include evidence you haven’t already sent

Vaccine Damage Payments Unit
Palatine House
Lancaster Road
Preston
PR1 1HB

You need to include:

  • the date of the original payment decision
  • your name and address
  • your date of birth
  • your National Insurance number

If the decision was made on or before 27 October 2013

Contact the Vaccine Damage Payments Unit for advice on challenging the decision.

Vaccine Damage Payments Unit
Telephone: 01772 899 944
Textphone: 0800 731 0317
Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 4:30pm
Find out about call charges

What happens next

The original decision will be reviewed. The Department for Work and Pensions will send you a new decision if they think it should be changed.

If they don’t think the decision should be changed, you’ll get a ‘mandatory reversal notice’ that will explain the reasons why. This will include the information you need to be able to appeal.

If you disagree with the outcome

You can ask for mandatory reversal again - there’s no limit on the number of times you can make this request, and no time limit.

You can also appeal to the Social Security and Child Support Tribunal if you think the decision in the mandatory reversal notice is wrong.

There is no time limit for requesting an appeal.

You can’t appeal to the Social Security and Child Support Tribunal until you get your mandatory reversal notice.