Guidance

Universal Credit toolkit for partner organisations

A toolkit to inform partner organisations about Universal Credit and to help them explain the changes to claimants.

Universal Credit aims to introduce greater fairness to the welfare system by making work pay. It will help to ensure that people are better off in work than on benefits. It replaces a range of existing benefits with a single monthly payment and smoothes the transition into work by combining in work and out of work benefits.

The Universal Credit Pathfinder began in April 2013. This is testing the service before it progressively rolls out nationally from October 2013.

Introduction to Universal Credit: video

This short film explains how Universal Credit works, including:

  • how it helps to make work pay
  • the support claimants get
  • what’s expected in return

Introduction to Universal Credit

Introduction to Universal Credit video transcript (RTF, 19.8KB)

The Claimant Commitment

DWP has announced that the Claimant Commitment approach used for Universal Credit will be extended to new claimants of Jobseeker’s Allowance, rolling out nationwide from autumn 2013. The press release gives more details, and we will publish further information here in the near future.

The toolkit

This toolkit has been created to inform organisations about Universal Credit and to help them explain the changes that Universal Credit may bring to customers.

If you are looking for information about who can claim Universal Credit or want to make an online claim, see information for Universal Credit claimants.

We will update this page and the information in the toolkit on an ongoing basis.

Universal Credit: an introduction – a guide to help you prepare future claimants for the changes that Universal Credit brings

Claiming Universal Credit – the claim process

Information claimants need to have ready when they claim Universal Credit – lists the information claimants need to have with them before starting their claim

Universal Credit claim journey – the claim journey for Universal Credit claimants

Explaining Universal Credit

The following products provide additional help to explain Universal Credit to your customers.

How Universal Credit helps to make work pay

An illustration of how Universal Credit helps to make work pay by topping up earnings.

Universal Credit illustrations

These illustrations feature ‘James’ as he checks his Universal Credit eligibility, makes a Universal Credit claim, and starts work – showing how Universal Credit means he is better off however many hours he works.

James checks his eligibility to claim Universal Credit

James checks his eligibility to claim Universal Credit

PDF version: James checks his eligibility to claim Universal Credit (PDF, 40KB, 3 pages)

James claims Universal Credit

James claims Universal Credit

PDF version: James claims Universal Credit (PDF, 129KB, 11 pages)

James is better off for every extra hour he works with Universal Credit

James is better off for every extra hour he works with Universal Credit

PDF version: James is better off for every extra hour he works with Universal Credit (PDF, 147KB, 5 pages)

Personal stories

These videos feature 2 people who tell their stories about looking for and finding a job.

Gary explains how by using the internet and registering with Universal Jobmatch he found his new job. The film shows how Universal Credit helps people to make the most of going online.

Gary’s story

Gary's story transcript (PDF, 21.9KB, 2 pages)

Bianca talks about how her Jobcentre adviser supported her in her jobsearch and how her determination not to give up led her back into work.Find out how Universal Credit supports people on their journey back to work.

Bianca’s story

Bianca's story transcript (PDF, 20.8KB, 1 page)

Universal Credit quick guides

Budgeting your Universal Credit – describes how Universal Credit is paid and how to prepare for monthly payments

Claiming Universal Credit online – explains how to claim Universal Credit online and the advantages of doing more online

Universal Credit and your Claimant Commitment – explains what is expected in return for receiving Universal Credit

Universal Credit and your family – covers the help provided to Universal Credit claimants with children

Universal Credit and your home – describes the support with housing costs that is available through Universal Credit

Universal Credit and carers – this guide is currently being updated, a new version will be available soon

Universal Credit if you have a disability or health condition

Universal Credit and other benefits – covers other benefits that are changing alongside Universal Credit

Universal Credit and work – covers looking for work and what happens when claimants start work or earn more

Universal Credit and improving your skills for work – explains how Universal Credit supports claimants through training and preparing for work

Universal Credit and self-employment – describes the support Universal Credit offers for claimants who run their own business

Universal Credit and employers

Universal Credit works for employers – explains what Universal Credit means for employers and their staff

How Universal Credit helps to make work pay - this example shows how a claimant is better off in work with Universal Credit than they are under the current system.

An employer’s view of Universal Credit

This video features Phil Eckersley, an employer in an area where Universal Credit has been introduced. Phil describes the advantages that Universal Credit will bring for his business.

An employer’s view of Universal Credit

An employer's view of Universal Credit: video transcript (PDF, 13.5KB, 1 page)

Universal Credit and rented housing

Universal Credit and rented housing – explains what Universal Credit means for landlords and tenants

Frequently asked questions

Universal Credit frequently asked questions

Universal Credit visual identity

Universal Credit has its own visual identity which we have designed for use by our partners. To indicate the significant role you will play in supporting the implementation of Universal Credit we have created a ‘Working with Universal Credit’ logo you can use alongside your own branding.

You can access logos and guidelines through the DWP Communication Centre. You will need to register if you haven’t used the centre before, and as part of registration, you will need to provide contact details of a DWP sponsor who can support your request.

Feedback

We welcome your feedback on the toolkit. Please email: uc.partnertoolkit@dwp.gsi.gov.uk

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