Guidance

Universal Credit toolkit

This toolkit contains information about Universal Credit and the changes it brings. It is to help partner organisations explain Universal Credit to their customers.

What is Universal Credit?

Universal Credit is a new benefit that supports people who are on a low income or out of work, and helps ensure that they are better off in work than on benefits.

This short film gives an introduction to Universal Credit, including:

  • how it helps to make work pay
  • the support claimants get
  • what’s expected in return

Introduction to Universal Credit

Universal Credit: an introduction – a guide to help you prepare future claimants for the changes that Universal Credit brings

Universal Credit frequently asked questions – answers to some common questions about Universal Credit and how it will work

Universal Credit Personal Planner – this can help people find out if there are any important changes they need to make to help them prepare for the new service

List of jobcentre areas where Universal Credit is available – areas where you may be able to claim Universal Credit

Local authorities and jobcentre areas that will begin to deliver Universal Credit over the coming months

How Universal Credit works

Budgeting your Universal Credit – how Universal Credit is paid and how people can prepare for monthly payments

Introduction to Universal Credit and couples – what Universal Credit will mean for people who make a joint claim as a couple

Universal Credit and your family – what Universal Credit will mean for families

How Universal Credit helps make work pay – how Universal Credit can support people in work by topping up their earnings

Universal Credit and your Claimant Commitment – what is expected in return for receiving Universal Credit

Universal Credit and your home – support with housing costs that is available through Universal Credit

Universal Credit and other benefits – other support you may be entitled to if you receive Universal Credit

Universal Credit welcome guide – an introduction to Universal Credit

Universal Credit in more detail

General information

Claiming Universal Credit – details of who can claim Universal Credit and how to make a claim

Universal Credit claim journey – what people can expect when they make a Universal Credit claim

Universal Credit and couples questions and answers – more detailed information about claiming Universal Credit as a couple

Universal Credit and families: questions and answers – more detailed information for Universal Credit claimants who have children

Information on specific areas

Help with budgeting your Universal Credit – the budgeting support available through DWP and other organisations

Universal Credit and improving your skills for work – how Universal Credit supports claimants through training and preparing for work

Universal Credit and work – how Universal Credit supports jobseekers and what happens when they start work or earn more

Universal Credit and self-employment – the support Universal Credit offers for claimants who run their own business

Universal Credit if you have a disability or health condition – support that is available for Universal Credit claimants who have a disability or health condition

Support if you are dependent on drugs or alcohol – how Universal Credit supports claimants if they are dependent on drugs or alcohol

Information for specific groups

Universal Credit and rented housing – what Universal Credit means for landlords and tenants

Universal Credit and tax credits – how Universal Credit affects tax credits claimants

Universal Credit works for employers – what Universal Credit means for employers and their staff

Universal Credit and employers: frequently asked questions and guides – what Universal Credit means for employers and claimants who work for them

Graph showing how Universal Credit helps make work pay – an example of how a claimant is better off in work with Universal Credit than they are under the current system

Information for people claiming Universal Credit in Sutton – details about the controlled test of Universal Credit’s enhanced digital service that is taking place in Sutton

Universal Credit visual identity

Universal Credit has its own visual identity which we have designed for use by our partners. To indicate the significant role you will play in supporting the implementation of Universal Credit we have created a ‘Working with Universal Credit’ logo you can use alongside your own branding.

You can access logos and guidelines through the DWP Communication Centre. You will need to register if you haven’t used the centre before. As part of registration, you will need to provide contact details of a DWP sponsor who can support your request.

Illustrated guides

Illustrated information about Universal Credit and how it supports claimants

Videos

Universal Credit videos explain how Universal Credit works and how it supports claimants