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• Postal Services Commission

  The Postal Services Commission (Postcomm) was the regulator of mail industry. Its responsibilities passed to Ofcom in 2011.

  • Updated: 15 April 2021
• Post Office

  The Post Office provides mail, financial and government services to the public through its nationwide network of post office branches. Post Office is a public corporation of the Department for Business and Trade .

  • Updated: 3 April 2023
• Send mail with the British Forces Post Office (BFPO)

  Find a BFPO number, send mail to and from British forces personnel and their families

  • Overview

    You can use the British Forces Post Office (BFPO) to send a letter or…

  • Find a BFPO number

    You can only use the enduring families free mail service to send things to…

  • How to address BFPO mail

    You must: use a printed address label or write the address clearly in…

  • Customs forms

    You must fill in a customs form when you send a parcel abroad. You can…

  • Cost, size and weight

    The cost of using British Forces Post Office (BFPO) depends on the size…

  • Online shopping

    Not all UK online retailers are able to send things to a BFPO address.…

  • What you cannot send

    You cannot send some items in BFPO mail. If you send banned items your…

  • Use the enduring families free mail service

    You can send letters (also known as ‘blueys’) and parcels for free to…

  • If your post is lost, damaged or delayed

    You may be able to claim compensation if your post: does not arrive within…

• Consumer Council for Postal Services

  Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.

  • Updated: 15 April 2021
• Royal Mail

  The Royal Mail was formerly a Public Corporation. Following the Postal Services Act 2011, the Royal Mail was privatised.

  • Updated: 15 April 2021
• Residential Postal Tracker 2020

  Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2020, providing data on residential consumers' use of post and attitudes to postal services

  • Updated: 21 January 2021
• Independent Review of the UK Postal Services Sector

  The review was established to help sustain the universal postal service.

  • Updated: 15 April 2021
• Post Office Capture financial redress data

  Data on redress for postmasters impacted, without a conviction, by the Post Office Capture software.

  • Updated: 8 December 2025
• Postage, delivery and direct marketing (VAT Notice 700/24)

  Find out how to apply VAT to charges for postage, delivery services and how to treat direct marketing services involving distribution of printed matter.

  • Updated: 30 September 2022
• Apply for a postal vote

  Use this service to apply to vote by post so you can take part in elections in the UK. You must be registered to vote in the UK before you can apply.