We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Restrictions during lockdowns impacted where we could spend our money, pushing up the proportion of online retail sales to an all-time high. This article analyses RSI, CHAPS, and Revolut data to explore what people were spending their money on from...
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Information on methods used by fraudsters to target members of the public when using online financial and retail services.
This research explored the attitudes and experiences of individuals shopping online, including misrepresentation or undervaluation, and consumer awareness of VAT and customs requirements.
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Facts relating to e-commerce and web sales
Rules for online and distance selling for businesses
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Product Recall for 24H Outdoor Online Store Life Jacket sold via AliExpress presenting a serious risk of drowning.
This article compares the trends and emerging patterns between retail sales data and internet access data, looking specifically at the growth in online sales.
What you need to do now that the eCommerce Directive no longer applies to the UK.
This is the official one-stop shop for businesses on child online safety.
VAT, duty and customs declarations for goods received by post or courier - paying, collecting your goods, getting a refund and documents.
How to pay the VAT due on your One Stop Shop VAT (OSS) Return and how long it takes for your payment to reach HMRC.
Find out your VAT obligations if you use an online marketplace to sell goods in the UK.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.