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The information clients, principal designers, principal contractors and accountable persons need to keep.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Information about how we manage unacceptable customer behaviour consistently and fairly.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
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