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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Research into the experience of HMRC's Help to Save customers.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Research on the customer experience of government funded business support services. BIS research paper 155.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Report assessing customer experiences of public and private business support.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Guidance on how UK Visas and Immigration processes information supplied as part of customer research surveys.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Understand the approach HMRC uses to work with large business customers.
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