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Defining what a government service is, including what it's made up of and the outcomes it delivers.
When to retire a service, considering user needs, telling your users and what to do after the service is retired.
How to design assisted digital support for people who can’t use online government services on their own.
For people interested in how new technology is changing the workplace.
What to do in discovery, how long it takes, how you know it's finished and deciding when to move on.
Making sure everyone who needs your service can use it as easily as possible.
Check if you need approval to spend money on a digital or technology service.
How to choose the right tools to measure your service: features, cost, security, support.
Checking you're ready to go live, keeping your team together and what to do after you go live.
Running a successful alpha phase, building and testing prototypes, and deciding whether to move on to beta.
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