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An introduction to providing assisted digital support for government services, what assisted digital support is, and the people you need to support.
How to design assisted digital support for people who can’t use online government services on their own.
The work you must do as you build your service and the topics you need to discuss in your alpha, beta and live service assessments.
The assisted digital and digital take-up community is for anyone interested in how to design support for users who need help online, and increase digital take-up.
Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.
How to measure digital take-up: calculations, channel shift, reporting.
Help and encourage people to use your service: accessibility, assisted digital, user support.
Meeting the accessibility standard, and how to test your service.
How to measure user satisfaction with your service: calculations, designing feedback, reporting.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
Do not include personal or financial information like your National Insurance number or credit card details.
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