Research and statistics

Externally commissioned qualitative research with small businesses whose turnover is between £10,000 to £30,000 per year.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 22 February 2024

• Understanding the potential impacts of Making Tax Digital on self-employed individuals with income between £10,000 to £30,000

  Qualitative research with self employed individuals who earn between…

Research to track the 2022 to 2023 Self Assessment advertising campaign to understand and measure its effectiveness.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 8 February 2024

• Self Assessment Campaign Tracking report 2022 to 2023

  Quantitative research with Self Assessment customers. HM Revenue and…

HMRC commissioned IFF Research to explore newly registered Income Tax Self-Assessment (ITSA) customers’ views on registration timing and timely payment of tax.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 29 June 2023

• Newly registered Self-Assessment customers’ views on registration timing and timely payment

  Prepared by IFF Research for HMRC Rob Warren, David Power, Malina…

Research to track the 2021 to 2022 Self Assessment advertising campaign and understand its effectiveness.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 29 September 2022

The research provides an understanding of how more complex incomes can affect a self-employed customer’s ability to manage their finances and tax affairs.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 30 June 2022

Research to better understand Self Assessment customers dealing with financial difficulties.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 8 September 2021

This research summarises tracking of the 2020 to 2021 Self Assessment advertising campaign and measures its effectiveness.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 24 August 2021

Research to explore how Self Assessment customers perceived their initial correspondence from HMRC after it had begun a compliance check.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 5 August 2021

Research to understand how trigger prompts affect customer experiences of completing their Self Assessment tax return.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 7 July 2021

Research into customer communication preferences relating to potential changes to penalty regimes for Self Assessment and VAT.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 3 March 2021

This research summarises tracking of the 2019 to 2020 Self Assessment advertising campaign and measures its effectiveness.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 6 August 2020

This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 2 September 2019

This research summarises tracking of the Self Assessment advertising campaign and measures its effectiveness.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 17 July 2019