Research and statistics

Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 27 October 2022

Rail passengers and their claims for compensation when they are delayed.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 30 June 2022

The average change in prices charged by train operating companies (TOCs) to rail passengers since January 2004 to January 2022.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 28 June 2022

Findings from quantitative research that aimed to understand existing and potential part-time commuters and their interest in flexible rail ticketing products.

• Document type: Research
• Organisation: Department for Transport
• Updated: 31 May 2022

Findings from qualitative research which explored part-time commuting patterns and passengers' views on different types of flexible season ticket.

• Document type: Research
• Organisation: Department for Transport
• Updated: 31 May 2022

Number of passenger assists requested and disabled person’s rail cards in circulation and issued.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 4 November 2021

Views of rail passengers on rail fares and pricing from research conducted in 2018 and 2019.

• Document type: Research
• Organisation: Department for Transport
• Updated: 21 May 2021

The number of passenger assists requested and Disabled Person’s rail cards in circulation and issued.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 15 April 2021

Statistics on the number of passenger assists requested and Disabled Person’s rail cards in circulation and issued.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 14 January 2021

Statistics on rail passengers and their claims for compensation when they are delayed.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 29 October 2020

Views of rail passengers on rail compensation schemes from research conducted in March 2020.

• Document type: Research
• Part of a collection: Rail statistics
• Organisation: Department for Transport
• Updated: 21 October 2020

Statistics on rail passengers and their claims for compensation when they are delayed.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 2 April 2020

Statistics on rail passengers and their claims for compensation when they are delayed.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 9 January 2020

Statistics on rail passengers and their claims for compensation when they are delayed.

• Document type: Official Statistics
• Organisation: Office of Rail and Road
• Updated: 27 June 2019

Reviews the socio-economic and technological changes that are likely to provide the context for the rail sector over the next 10 to 20 years.

• Document type: Research
• Part of a collection: The Williams Rail Review and 1 others
• Organisation: Department for Transport
• Updated: 17 May 2019

Reviews the operating structures of the railway in Great Britain, and makes key comparisons with rail sectors in other countries.

• Document type: Research
• Part of a collection: The Williams Rail Review
• Organisation: Department for Transport
• Updated: 29 April 2019

Study researching and estimating current rail journeys per ticket figures.

• Document type: Research and analysis
• Organisation: Department for Transport
• Updated: 1 April 2019

Statistics on passenger rail usage in Great Britain with the latest data, covering 1 April 2018 to 30 June 2018.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 4 October 2018

Views of rail passengers on rail compensation schemes from research conducted in March 2018.

• Document type: Research
• Part of a collection: Rail statistics
• Organisation: Department for Transport
• Updated: 1 October 2018

Statistics on passenger rail usage in Great Britain with the latest data, covering 1 January 2018 to 31 March 2018.

• Document type: National Statistics
• Organisation: Office of Rail and Road
• Updated: 14 June 2018