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Emergency Alerts Test on Sunday 7 September, 3pm
Research to inform the design and delivery of the supporting communications for the Your Tax Account digital service.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
Papers analysing the use of definitions for three tax acts.
HM Revenue and Customs (HMRC) statistics relating to the main features of National Insurance contributions.
Qualitative research exploring design considerations of the new Tax-Free Childcare scheme with parents and childcare providers.
Rates of Surtax.
These documents set out conclusions from OTS research into ways to measure complexity in the tax system.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Understanding Needs Enhanced Support customers who call HM Revenue and Customs Contact Centres
Research into self-employed customers' views on paying Class 2 National Insurance contributions.
Research to understand whether customers’ experiences of HMRC services influence their attitudes towards their tax obligations and behaviour.
Research to test new guidance for the cash basis and simplified expenses small business schemes.
Research on the education and help HM Revenue and Customs gives to the newly self-employed.
This report relates to the Child Trust Fund (CTF) ‘official’ statistics that have been prepared annually by HM Revenue & Customs (HMRC) for the following CTF publications
Research into large businesses' views on tax policy and procedure.
Research on using demographic, socio-economic and personal data in prediction models for behaviour and attitudes towards tax.
Research to measure customer satisfaction for the specialist personal tax helplines.
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
Research to test a new telephone system which uses speech recognition technology.
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