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Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
Research into the impact of revisions to standard texts used in letters to customers.
This research examines how companies with fewer than 4 employees work with clients, how they derive their income, and what they do with it.
Research exploring small businesses and landlords attitudes, behaviours and digital capability relevant to Making Tax Digital for Business.
Quantitative research to understand customers’ awareness and experience of Capital Gains Tax (CGT) and Entrepreneurs’ Relief (ER).
Research into the size of the Sharing Economy in Great Britain, and participants’ experience and understanding of tax on Sharing Economy income.
Research to measure the effectiveness of the 2016 Scottish Rate of Income Tax advertising campaign.
Table 2.8 gives a breakdown of net receipts of income tax by type of receipts.
The statistics are compiled from HMRC’s administrative data and include details for those estates reported to HMRC for 2014 to 2015 deaths, receipts and assets in trusts
Qualitative research exploring the impact of the Video Game Tax Relief on the production of culturally British and European video games.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
Research report summarising the tracking of Self Assessment communications, measuring the effectiveness of the 2016 Self Assessment campaign
Qualitative research exploring views on the newly designed prototypes of the P2 Coding Notice and the P800 end of year tax calculation.
Quantitative research exploring views on the newly designed prototypes of the P800 end of year tax calculation notice.
Research to explore trust customers’ current interactions with HMRC and their views on the impact of moving to an online digital service.
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