Guidance and regulation

Our appeals procedure was updated on 31 March 2023. Any new appeals received from 1 April 2023 will follow our new process. Customers should read the guidance on this page to find out how to make an appeal in relation to the…

• From: Student Loans Company
• Updated: 18 January 2024

If you have a student loan, the guide to terms and conditions tells you what you need to do and what to expect when you repay your loan.

• From: Student Loans Company
• Updated: 18 March 2022

You can allow another person or an organisation to help manage your account or act on your behalf.

• From: Student Loans Company
• Updated: 11 December 2023

If you’re a migrant worker or you’re the family member of one, you need to provide evidence of continued employment in the UK.

• From: Student Loans Company
• Updated: 14 November 2023

Follow these steps once you have decided to leave your course to avoid getting a further student finance payment.

• From: Student Loans Company
• Updated: 26 October 2023

A guide describing terms and conditions for students taking out a student loan in academic years 2024 to 2025 and 2023 to 2024.

• From: Student Loans Company
• Updated: 6 April 2024

Follow our steps to get your first payment if you're applying late for student finance.

• From: Student Loans Company
• Updated: 3 October 2023

If you apply to Student Finance England for help with your studies for a full-time undergraduate course, you, your parents or partner may be asked to give us evidence.

• From: Student Loans Company
• Updated: 6 November 2023

Your student loan can be cancelled if you become permanently unfit to work.

• From: Student Loans Company
• Updated: 4 December 2023

If you complete a Self Assessment tax return, you must use it to tell HMRC about your student or postgraduate loan deductions.

• From: HM Revenue & Customs
• Updated: 27 September 2023

Find out how interest is calculated and applied if you have a Plan 5 student loan.

• From: Student Loans Company
• Updated: 1 April 2024

Technical guidance on calculating funding allocations for 2024 to 2025.

• From: Education and Skills Funding Agency
• Updated: 21 March 2024

This page explains how arrears can accrue on your account when you’re outside of the UK and what you need to do if they build up.

• From: Student Loans Company
• Updated: 20 September 2022

Information for students on funding and how to apply for Higher Education Short Course Loans (HESC) for those living in England and taking part in the trial of HESC.

• From: Student Loans Company
• Updated: 26 June 2023

Find out how interest is calculated and applied if you have a Plan 4 student loan, as well as previous interest rates.

• From: Student Loans Company
• Updated: 1 September 2023

Find out how interest is calculated and applied if you have a Postgraduate Loan from England or Wales, as well as previous interest rates.

• From: Student Loans Company
• Updated: 1 April 2024

When you make repayments directly to the Student Loans Company, you can choose how the money is applied to your balance.

• From: Student Loans Company
• Updated: 17 August 2020

You'll only make repayments to your student loan when you earn more than the repayment threshold amount. There are different repayment thresholds for different countries.

• From: Student Loans Company
• Updated: 18 April 2024

You can apply for student finance as a mature student. Find out what funding is available and how to apply.

• From: Student Loans Company
• Updated: 14 September 2023

Guidance on what to do if you're struggling financially as a result of your student finance entitlement being reduced, because you were overpaid.

• From: Student Loans Company
• Updated: 29 November 2022