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Outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.
To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards.
Details of the Rent Standard 2026
Information on annual percentage increases for formula rent and rent cap levels from April 2026 – March 2027.
Outcomes registered providers must deliver to secure that both their own staff and those of any service providers have the skills, knowledge, experience, and behaviours needed to deliver good quality landlord services.
Outcomes landlords must deliver about the safety and quality of tenants’ homes.
Details of the TSMs as defined by the regulator and requirements of the regulator in relation to these TSMs that all registered providers must meet.
This report examines key themes from our regulation of social landlords over the past year, covering our governance, financial viability and consumer standards.
The information required by the Regulator of Social Housing and the deadlines for submission.
Outcomes social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords.
Outcomes landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
What is involved in regulatory judgements and gradings
This page includes the Governance and Financial Viability Standard that registered providers of social housing must comply with alongside a supporting Code of Practice.
A detailed guide on how to apply for registration with RSH
This page answers questions raised during the consultation we carried out before setting the Competence and Conduct Standard. It provides additional information and clarification on issues raised by landlords and other stake…
Tenant Satisfaction Measures Direction for registered providers of social housing.
This note includes the value for money metrics providers must report on as part of their Annual Accounts reporting, and explains how to calculate the metrics.
This page includes the Value for Money Standard that registered providers of social housing must comply with and the supporting Code of Practice.
If we are investigating a landlord due to suspected serious failings, we may place them on our gradings under review list.
This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
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