Guidance

Neighbourhood and Community Standard

The Neighbourhood and Community Standard is one of four consumer standards that registered providers of social housing must comply with.

Applies to England

Documents

Neighbourhood and Community Standard

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Details

The Neighbourhood and Community Standard sets expectations for registered providers of social housing to keep the neighbourhood and communal areas associated with the homes they own clean and safe, co-operate with relevant partners to promote the wellbeing of the local area and help prevent and tackle anti-social behaviour.

The Regulator of Social Housing’s role is to set the consumer standards and to intervene where failure to meet the standards has caused, or could have caused, serious harm to tenants.

You can view all 4 consumer standards and the 3 economic standards on the regulatory standards page.

Published 1 March 2012